Description

Company Overview

eCard Systems is the leading manufacturer of physical gift cards supplying over 50,000 small merchants across the US and Canada via its partnerships with leading “point of sale” (POS) solutions providers such as Square and Toast.

Role Description

We are seeking an organized and positive Administrative Assistant to provide support to our Accounting department. This role requires excellent communication and organization skills, the ability to handle confidential financial information, and Excel skills.

Work Location: Brentwood, TN. This is a fully onsite position.

Work Hours: 40 hours a week, Monday-Friday. Office hours are 8am-5pm.

Wage: $21-22 depending on experience.

Tasks may include:

• Performs basic office tasks, such as filing, scanning, shredding documents, processing the mail, and answering phones, etc.
• Customer Service - Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates.
• Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed.
• Prepare, send, and track DocuSign documents for new customer agreements.
• Process customer payments, update billing information, and send requested invoices.
• Contact customers regarding updating expiring credit card or invalid payment information.

Why Join eCard Systems?

At eCard Systems, we prioritize the well-being and satisfaction of our team. When you join us, you’re not just starting a job—you’re joining a company that values you.

Here’s what we offer:

• 100% Employer-Paid Health Insurance Option
• Dental and Vision Insurance
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Paid Time Off, Sick Leave, and an Extended Sick Bank
• Health Savings Account (HSA)
• 401(k) Retirement Plan
• Free Lunch Every Wednesday
• Fun Company Events - (Holiday Party & Summer Picnic!)

Requirements

Skills

· Dependability and Teamwork

· Problem-solving

· Excellent time management and organization

· Confidentiality

· Excellent verbal and written communication skills

· Customer service

· Integrity

· Willingness to learn

· Attention to detail

· Strong numeracy and analytical skills.

Education and Experience Requirements:

· Previous office experience

· Hands-on experience with spreadsheets

· Data entry experience

· Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more.

· NetSuite experience preferred

eCard Systems participates in E-Verify and will provide the federal government with the Form I-9 information of hired employees to confirm they are authorized to work in the US. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.