Description

SYNOPSIS:

Under the direction of the Manager of Radiation Oncology (MRO), or designee, the MA provides medical assisting services to clinical patients based upon medical provider’s orders. The duties of the MA are varied and complex and involve gathering information about the patient’s physical and psychological condition, interfacing with the MRO, nurses, the patient’s medical provider, and the patient’s family. The MA performs related responsibilities as required.

EXPERIENCE & EDUCATION:

Any combination equivalent to the experience and education that are required by Federal, State, and Local guidelines. The minimum requirements for experience and education are:

• Certified as a Medical Assistant in California
• One year of medical assisting experience (Bilingual in Spanish preferred)
• Current First Aid and BLS Certification

RESPONSIBILITIES:

• Receive assignments from the Radiation Oncology physicians, MRO or designee and follows up using established protocols
• Provide treatment and/or medical assisting procedures to the patient in the clinic
• Prepare notes that meet organizational requirements
• Routinely attend and participate in in-service training programs
• Collect data as required to meet legal mandates
• Provide accurate and legible data to the Radiation Oncology physicians, MRO or designee.
• Maintain regular and predictable attendance
• Maintain confidentiality in all matters related to the patient and the organization
• Maintain personal composure and integrity under stressful conditions
• Submit documentation in a timely fashion
• Utilize EMR for patient tracking and documentation
• Maintain a constant flow of patients, including escorting to/from the parking lot and other departments throughout the facility
• Review charts for accuracy and completeness
• Clean exam rooms- wipe down exam tables and chairs, changing used pillowcases and table paper after every use
• Stock exam rooms daily
• Deep clean the exam rooms weekly
• Complete the referral process for patients requiring outside services (i.e., home health, physical therapy, hospice)
• Interview patient and inform medical provider, nurses, and/or other clinical personnel of changes in patient’s condition or needs
• Instruct the patient and the patient’s caregiver as directed by the medical provider
• Transcribe standing orders and input orders from routing form
• Review patient’s paperwork for completeness and forward to the appropriate personnel
• Record patient’s vital signs and weight
• Perform electrocardiograms (EKG)
• Perform Pulse Oximetry
• Assist patients with medications (i.e., obtaining prior authorization for medications, call- in/electronically send prescription refills as approved by providers, and instruct patients on new meds & orders after office visit)
• Respond to calls from hospital or hospice and relay the question, problem or concern to providers
• Assist with bone marrow biopsies, paracentesis and intrathecal injections as necessary
• May require the clean-up and disposal of biohazardous sharp supplies, blood/body fluids, in addition to radiation exposure
• Request and/or fax patient records
• Utilize email, iPhone and voice messaging system to communicate with providers and other departments as appropriate
• Coordinate with schedulers
• Respond to emergencies per CBCC policies and protocol
• Provide courteous and personal patient interaction
• Perform related duties as required by the Radiation Oncology physicians, MRO or designee

Knowledge, Skills and Abilities:

• Principles, practices and procedures of medical assisting in a clinical environment
• Medical assisting record keeping requirements
• Conditions that are symptomatic of neglect or abuse
• Various racial, religious, and ethnic cultures in the organization area
• Medical assisting delivery techniques
• Routine medical assisting skills practiced in a clinical environment
• Information gathering and recording
• Providing accurate and timely records of critical events
• Soliciting sensitive information from patients and their caregiver
• Most Current’ medical assisting techniques and procedures
• Cooperating with the MRO, medical providers, nurses, and other coworkers
• Remaining calm with patients and their caregivers under stressful conditions
• Communicate on a professional level in both written and verbal formats
• Perform multiple tasks in a timely manner
• Perform efficiently in a high-pressure setting
• Deal effectively and professionally with various personalities on a routine basis
• Develop and maintain professional relationships with coworkers
• Follow written and verbal directions while retaining the ability to tactfully question directions that seem unclear, unsafe, or illegal
• Identify and solve routine problems encountered in the clinic
• Collect data at a level sufficient to meet program mandated needs
• Meet deadlines and remain on timelines
• Work without supervision when necessary
• Explain basic ideas and procedures so patients and their caregivers can understand the issues related to their personal care

PHYSICAL STANDARDS:

Positions in this class of employment are situated in a standard clinical environment where there is little or no exposure to variations in the weather or other similar elements. Physical agility must be such that the MA is able to stand, walk, or sit for extended periods of time. This position has direct patient contact and calls for the ability to assist frail patients in rising, walking, sitting, and lying down, etc., frequently throughout the course of the shift. The MA should be able to lift up to 25 pounds repeatedly and 65 pounds intermittently. Due to the fact that the work is categorized by OSHA as Bloodborne Pathogen Category I, there is potential exposure to blood, body fluid/tissue, and infectious wastes. There is also potential exposure to chemical and toxicants via chemotherapy, biotherapy, Radiation and/or Radioactive Isotopes.

AT-WILL EMPLOYMENT:

All employment with CBCC is At-Will Employment. While we strive to provide fulltime employment to all of our employees who so desire, we make no guarantees, expressed or implied, to provide any guaranteed number of hours of employment in a given week. Changing conditions in the healthcare field make it impossible to predict the demand for our services and as a result all of our offers of employment are offers of At-Will employment.