POSITION SUMMARY: Participate in daily operational functions of a Retail Branch.  Responsible for the delivery of “Best in Class” service. Exhibit attention to detail by providing timely and accurate completion of client transactions.  Consistently practice good cash management techniques for all monies assigned.

Essential Duties and Responsibilities:

This list is not to be construed as exclusive or all-inclusive; other duties may be required and assigned.

• Accurately process routine transactions such as accepting deposits and loan payments, verify cash and check authenticity, cash checks within authority limits and obtains proper authorization for transactions over assigned limits.  
• Issue money orders, cashier’s checks and redeem savings bonds.
• Accurately process complex transactions such as processing large commercial deposits, cash advances, and account close outs.  
• Accurately process night drop, mail deposits & payments, and ATM deposits. 
• Balance assigned cash drawer at the end of each day.  Report outages to supervisor and follow out of balance procedures.
• Ensure work station is properly stocked with necessary supplies for efficient customer service delivery.
• Follow all risk management procedures such as customer authentication, signature verification, and proper Reg CC guidelines. 
• Perform basic client maintenance requests such as account reconciliation, address changes, stop payments, transfers, processing check orders, etc. 
• Participate in outbound service call initiatives to ensure “Best in Class” service and financial needs are consistently being met.
• Adhere to operational and regulatory procedures as outlined in risk management policies and operating procedures.  
• This position requires the employee to conduct OFAC verifications as needed, report any suspicious activity, and adhere to the Bank’s BSA/AML policies, procedures, and processes.
• Responsible to attend Brannen Bank’s in-house new hire required BSA training.  Satisfactorily completes all required Bank Secrecy Act, Anti-Money Laundering, and OFAC compliance training.  Complies with all regulations which apply to the scope of the position. 

Client Satisfaction

• Maintain high expectations and standards for quality customer service
• Support bank goals
• Pleasant, respectful, and courteous in all interactions with clients and co-workers

Staff Development

• Attend and participate in-service scheduled training, educational classes and meetings to maintain current and compliant.
• Attend and participate in required on site BSA/AML, IT, HR and Compliance in-service training programs as mandated by federal, state and local regulatory agencies and Brannen Bank policy. 
• Satisfactorily complete all required Bank Secrecy Act/Anti-Money Laundering/OFAC compliance training and complies with all regulations which apply within the scope of the position

Safety 

• Report all accidents and incidents observed
• Identify emergency situations and respond appropriately
• Follow established policies and procedures for worker
• Report all hazardous conditions and equipment to supervisor immediately
• Operate all equipment in a safe manner.

General Responsibilities

• Complete all assigned tasks in a timely manner as instructed by supervisor
• Adhere to work schedules in completing and performing assigned tasks
• Cooperate with department personnel, as well as other bank personnel to ensure that services can be adequately maintained to meet the needs of the client
• Adhere to established employee policies