The Restaurant Host/Hostess provides friendly, excellent service to all customers who come to the casino’s restaurant.

ESSENTIAL JOB FUNCTIONS: 

• Handles all aspects of the food operation during assigned shift. 
• Ensures Front Service staff behavior and appearance are in compliance with established policy. 
• Ensures that customer’s problems/complaints are handled in an effective, courteous manner. 
• Directly oversees staff on assigned shift. 
• Schedules lunch breaks and maintains employee break records. 
• Acts as a role model to other employees, always presents oneself as a credit to Caesars and encourages others to do the same. 
• Conducts assigned duties according to procedures.
• Greets guests quickly and courteously. 
• Seat Guest promptly and with a smile
• Able to sell guest on all seating areas of the restaurant (i.e. bar and patio)
• Be aware of table status and control seating times
• Helps service guests as necessary in a team aspect (May include but not limited to: bussing tables, taking drink orders, rolling silverware, etc.)
• Knows how to ring up all transactions and all tenders. 
• Assists the Service Attendants/Counter Attendants/Culinary areas when needed.   
• Handles and solves any concerns and questions from customers. 
• Keeps all guest areas clean and neat.  Complies with all appearance standards.
• Enters guests’ merchandise in register, takes money from customer and accurately gives back change.
• Responsible for accurate control of cash drawer. 
• Operates cash register and properly settles merchandise purchase
• Itemizes totals and presents guests with the price for payment
• Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS: 

• High volume dining experience preferred.
• OpenTable or reservation system knowledge recommended
• Understands variance policy of cash drawer and maintains low variance
• 1-year experience in customer service. 
• Must possess basic math skills. 
• Must be able to count cash drawer accurately
• Must possess excellent customer service/communication skills. 
• Available to work required schedule which may include nights, weekends, holidays and overtime as needed. 
• Must be able to maintain a neat, professional, well-groomed appearance and uphold company appearance/dress standards.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver to all areas of assigned restaurant throughout entire shift.
• Must be able to accurately and quickly process all cash transactions. 
• Must be able to tolerate areas containing secondary smoke. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.

GAMING PERMIT:  N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.