Description

Fenway Health’s optometry department is seeking a Patient Services Coordinator who is team-oriented and looking to work in a mission-driven, diverse, non-profit healthcare setting. The Patient Services Coordinator is responsible for providing exemplary customer service, patient registration & documentation, appointment scheduling and patient flow, collection of daily cash and audit procedures, and opening/closing the receptionist station daily. This is a highly visible position with extensive patient contact, both in person and by telephone.    

The schedule for this position requires evening availability (until 7pm)

Responsibilities include:

• providing excellent customer service
• logging information on phone calls received and maintaining detailed and accurate records
• accurately performing registration processes for new and established patients
• providing patients with accurate information regarding Fenway Health services
• maintaining patient confidentiality
• establishing and maintaining effective working relationships with coworkers, supervisors, and the general public
• performing reception duties in an efficient, professional, and courteous manner
• verifying existing patients’ demographic data and insurance information
• scheduling and rescheduling appointments according to established procedures, patient needs, and provider availability
• collecting and recording patient payments
• verifying transactions at the end of the day and reporting any discrepancies
• serving as a back-up for insurance verification as needed
• other tasks as assigned

Requirements

• Minimum of high school graduate or equivalent
• Minimum of 1 year of customer service experience
• Willingness to work with a diverse patient population
• Demonstrated ability to work respectfully and effectively with individuals from a wide range of backgrounds, perspectives, and life experiences. This includes engaging constructively with colleagues, patients, clients, and vendors in a manner that reflects professionalism, empathy, and cultural awareness, without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, or other protected characteristics as defined by applicable law.

Preferred Qualifications:

• At least 1 year of experience in an office or healthcare setting
• Previous customer service experience in a healthcare setting
• Excellent computer skills
• Knowledge of business procedures desired
• Excellent customer service and documentation skills
• Bilingual English/Spanish
• Experience working in an ethnically, culturally, and racially diverse environment

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.