Bilingual Customer Service Representative

📍 LoanStar Ttitle Loans 
 📍 8078 Antoine Drive Houston, TX  77088

💰 Pay Range

$14.50 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed. 

🕒 Schedule

Store Hours: 

Full-Time in store position
 Monday – Friday: 10:00 AM – 6:00 PM
 Rotating Saturdays: 9:00 AM – 2:00 PM
 ✅ Never work on Sundays

About the Position

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires effective communication in both English and a second language to address customer inquiries, resolve issues, and provide accurate information about products and services. The representative will serve as a primary point of contact, ensuring customer satisfaction by handling requests promptly and professionally. By understanding customer needs and providing tailored solutions, the role contributes directly to customer retention and brand loyalty. Additionally, the representative will collaborate with internal teams to escalate complex issues and improve overall service quality.

Key Responsibilities

•    Respond promptly and professionally to customer inquiries via phone, email, or chat in both English and the second language.

•    Assist customers with product information, order processing, billing questions, and technical support as needed.

•    Identify and resolve customer issues by troubleshooting problems and providing appropriate solutions or escalating when necessary.

•    Maintain accurate and detailed records of customer interactions and transactions in the company’s CRM system.

•    Collaborate with team members and other departments to ensure consistent and high-quality customer service delivery.

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
•  Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

Qualifications

General

•    Associate’s or Bachelor’s degree in Communications, Business, or a related field.

•    Experience working in a call center or customer support environment.

•    Familiarity with the company’s industry or product line.

•    Additional language skills beyond the required two languages.

•    Training or certification in customer service or conflict resolution.

Experience

• Previous customer service experience preferred but not required
 • Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

About LoanStar Title Loans

LoanStar Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanStar Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.