Description

Advanced Pain Care is hiring a Transportation Coordinator, to assist with the scheduling of patient transportation to and from APC locations. 

Job purpose

• Coordinate transportation arrangements for patients undergoing procedures at the ASC, and surgical post op appointments.
• Schedule patient rides through the Uber Health online dashboard.
• Document transportation details and scheduled pickup times accurately within the Athena system.
• Conduct reminder calls/text to patients the day prior to their scheduled transportation.
• Monitor and respond promptly to transportation-related emails.
• Actively monitor the Uber Health dashboard for no-shows, delays, or ride issues and contact patients to confirm ongoing transportation needs.
• Run weekly reports to verify that all eligible patients scheduled in Athena are appropriately scheduled within the Uber Health system.
• Manage and respond to all four ASC Uber Health communication chats throughout the day, alongside the occasional clinic chat needs.
• Coordinate discharge transportation for ASC patients by arranging rides home promptly at the time of discharge.
• Answer phone calls from patients, and internal calls regarding transportation concerns.
• Communicate professionally with patients, providers, and staff to ensure a positive patient experience.
• Maintain confidentiality and compliance with HIPAA and organizational policies.
• Upkeep of spreadsheets
• Strong time management and organizational skills 

Requirements

Qualifications

Education: Requires a high school diploma or GED, and current CPR or BLS certification, or must be obtained within 30 days of hire.

Current driver’s license and clean record is required.

Experience: One or more years in a healthcare setting and/or transportation, front office, and scheduling experience preferred

Knowledge, Skills and Abilities:

· Clear and precise communication

· Ability to operate a company vehicle responsibly

· Effectively manages day by organizing and prioritizing

· Possesses excellent customer service skills and abilities

· Protects patient information and maintains confidentiality

· Knowledge of general medical terminology

· Organizational skills and ability to identify, analyze and solve problems

· Works well independently as well as with a team

· Strong written and verbal communication skills

· Interpersonal/human relations skills

Working conditions

Environmental Conditions: Medical Office environment

Physical Conditions:

· Must be able to work as scheduled – typically business hours are 8:00 – 5:00 M-F

· Must be able to sit and/or stand for prolonged periods of time

· Must be able to bend, stoop and stretch

· Must be able to lift and move boxes and other items weighing up to 30 pounds.

· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.