Be part of Watertown Regional Medical Center, an acute-care hospital in southeastern Wisconsin that consistently earns national awards for its high-quality care from the likes of Becker's Hospital Review, Chartis, Healthgrades, The Leapfrog Group, and parent company ScionHealth. Watertown Regional's exceptional care across multiple specialty services is also reflected in its numerous accreditations and certifications. Join our team and grow your career in a hospital where everyday excellence meets or exceeds expectations.

Job Summary

Clinical Support personnel are responsible for meeting the needs of internal and external Clinic patients and customers and supporting the Clinics by providing a variety of direct patient care services including planning, implementing and evaluating direct patient care, assisting with diagnostic and therapeutic procedures, supervising appropriate recording and retention of all medical records, guiding patients via education and communication, maintaining optimal patient flow, and administering medications. This individual performs in accordance with hospital standards and policies. Performs routine clinical and administrative duties in support of assigned area or office. Operates under direct supervision.

Essential Functions

• Implements pre-visit planning prior to the patient appointments to be prepared to address their healthcare needs at the time of the visit. Obtains reports and information necessary for complete care of the patient.
• Under the supervision of physician or nurse, accurately prepares the patient including patient assessment, taking and accurately recording vital signs, and preparing all forms required for patient care. Also, screens patient for safety, psychosocial needs, and health related topics.
• Performs basic diagnostic procedures and specimen collection. Runs clinical laboratory equipment in accordance with clinic and vendor policies and procedures including temperature monitors and quality control. Performs phlebotomy and related laboratory procedures (i.e., throat swabs, UCG, TB skin test, FOB, EKG and others as assigned). Monitors and communicates changes in patient condition. Documents patientcare given.
• Under the supervision of the provider, administers vaccinations and other medications.
• Completes medication refills requests under the provider’s direction
• Communicates with clinic RN’s and Providers regarding status of patients and assists with patient care on a daily basis. Demonstrates immediate intervention in critical situations.
• Assists with telephone triage under the direction of providers.
• Under supervision of a provider, assists with patient activities such as transporting patients, providing supplies, opening sterile items, and administering medications/immunizations using aseptic techniques, ear lavages, cast removals, tympanogram, nebulizer treatments, vision checks, peak flows and assists providers in room during procedures.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning, laundry, and troubleshooting. Receives, inspects, and stocks supplies timely. Maintains examination areas. Identifies malfunctioning equipment and implements corrective measures.
• Performs administrative or clerical duties as assigned, including filing, medical record activities, reception, scheduling, data entry, and patient registration. Completes prior authorizations in accordance with insurer/third party payer requirements. Obtains and accurately records all patient information necessary for the proper care and treatment of the patient.

Education

• High school diploma or equivalent
• An Associate's degree as an optometric technician may be a benefit.
• Additional vocational/specialized healthcare training required.

Licenses/Certifications

• CPR (AHA Healthcare Provider) required at hire or within 60 days

Experience 

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Basic reading and math skills
• Distribution, receiving and stocking procedures
• Effective communication and interpersonal skills and behaviors
• Inventorying and ordering procedure knowledge
• Keyboarding skills including word processing
• Demonstrates knowledge of safety and infection control hospital procedures
• Basic medical terminology understanding
• Order entry skills
• Knowledge to provide assistance or care appropriate for the ages and developmental needs, of patients served.
• Previous experience, performing the above duties in a physician’s office preferred unless otherwise noted.