CLASSIFICATION: Hourly, Non-Exempt

LOCATION: Garden Grove.

JOB SUMMARY:   As a medical assistant, you will play a crucial role in supporting healthcare professionals, such as Physicians and Advanced Practice Professionals, in providing patient care. Your responsibilities will encompass administrative tasks, patient care duties, and assisting with medical procedures. The role requires strong organizational skills, attention to detail, and a compassionate demeanor. 

ACCOUNTABLE TO: Clinic Lead   

JOB DUTIES: Responsible for accurately executing tasks under the guidance of physicians or advanced practice professionals during patient examinations and treatments, and under the supervision of the clinic lead for administrative duties, which include, but are not limited to, the following:

1. Provide clinical services such as TB skin tests and administration of prescribed medication. 
2. Draw blood, prepare, and administer vaccinations, injections, and obtain laboratory specimens.  
3. Prepare patients for healthcare provider examination, position instruments and equipment, and assist the healthcare provider.  
4. Obtain patient medical history and take appropriate vital signs. Document accordingly in EHR system. 
5. Greeting patients, arranging appointments for various providers, verifying insurance eligibility information collecting copays, scanning insurance documents, and inputting and updating data.
6. Scan all medical records into the EHR system.
7. Responsible for ensuring the upkeep of current laboratory supplies inventory, back-office logs (daily/monthly), and managing general supplies.
8. Answers phones, screen and triage incoming calls, and direct calls appropriately. Reminder calls to patients for upcoming visits or to reschedule missed appointments. 
9. Adhering to infection control, safety guidelines and confidentiality policies.
10. Participate in and assist with the implementation of quality improvement initiatives.
11. Attend all required meetings and training courses.
12. May be required to pick-up vaccines, medical supplies, etc.
13. Verify insurance eligibility information.
14. Consistently demonstrate and uphold CCCHC’s principle of providing quality health and human services to the underserved and low-income populations in a culturally sensitive manner.
15. Punctuality and Attendance: This is an essential job duty for CCCHC’s employees given the impact on patients.
16. Adhere to all policies and procedures, including the Employee Handbook.
17. All other duties, as assigned. 

Special Knowledge, Skills, Abilities and Attributes:

• Demonstrated ability to exercise sound judgment. 
• Communicate effectively and tactfully with patients, customers, managers, and other levels of personnel, in person and on the telephone.
• Plan, be organized, and detail oriented.
• Work well under pressure, take initiative, and be flexible and cooperative. 
• Self-motivated and independently productive, while still working as a team. 
• Maintain confidentiality of patient information and Company records.  
• Work effectively with both employees and managers.  
• Convey a positive and professional image to patients and employees.  
• Professional appearance and demeanor.
• Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet and networking devices.  
• Required to know, follow, and enforce safe work practices, be aware of company policies and procedures related to job safety, including safety rules and regulations. 
• Must possess dependable transportation, automobile insurance, and a current CA Driver License.
• Handle multiple tasks while also being tactful, diplomatic, and empathetic.  
• Maintain composure under conditions of urgency and/or time constraint, or fast-paced environment.

Education and Experience Requirements

• High School Diploma/GED. 
• Medical Assistant Certificate Required.
• Bilingual in English/Spanish Preferred.
• BLS Certification Required. 

Working Conditions

Normal clinic environment with:

• Medical office environment, In-person in clinic. 
• Frequent walking, reaching with hands and arms.
• Occasional stooping, lifting under 20 pounds, and kneeling.
• Occasional driving.
• Potential exposure to hazardous fluids, communicable diseases. 

Central City Community Health Center, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.