Front Desk Assistant – Job Description

Starting Pay: $16/hour Schedule: Weekends required; Part-time or Full-time available

Position Summary

The Front Desk Assistant plays a key role in creating a warm, welcoming, and efficient guest experience. This position supports daily hotel operations including guest services, reservations, concierge assistance, and light housekeeping tasks. Ideal candidates are friendly, organized, and comfortable multitasking in a fast‑paced environment.

Key Responsibilities

Guest Services & Front Desk Operations

• Greet guests warmly and provide exceptional customer service throughout their stay.

• Manage check‑in and check‑out processes efficiently and accurately.

• Assist guests with luggage, directions, recommendations, and general concierge needs.

• Answer phones and respond to emails promptly and professionally.

• Handle guest inquiries, concerns, and requests with a positive, solution‑focused approach.

Reservations & Administrative Support

• Process reservations, cancellations, and modifications.

• Maintain accurate guest records and ensure proper documentation.

• Communicate effectively with housekeeping, maintenance, and management teams.

Breakfast & Hospitality Support

• Assist with breakfast setup, replenishment, and light service as needed.

• Maintain a clean, stocked, and welcoming breakfast area.

Laundry, Cleaning & Stocking

• Complete basic laundry tasks including washing, drying, folding, and organizing linens.

• Perform light cleaning duties in common areas to maintain a tidy environment.

• Restock supplies at the front desk, lobby, and service areas.

Qualifications

• Strong communication and customer service skills.

• Ability to multitask and stay organized during busy periods.

• Comfortable with basic computer systems and email communication.

• Reliable, punctual, and able to work required weekend shifts.

• Hospitality experience is a plus but not required.