About the position:

The Program Enrollment Associate is an entry-level role at the intersection of student success and program coordination. This position is responsible for guiding MD, PA, DO, and Nursing students through the enrollment and onboarding process for clinical training, managing the collection, review, and processing of required documents, coordinating with clinical sites for placement approval, and providing responsive administrative support. The ideal candidate is organized, detail-oriented, and passionate about delivering an excellent experience for every student. 

While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.

Essential Functions: 

Document Collection & Review 

• Collect and track all required enrollment documents from students, including medical records, identification, academic transcripts, and program-specific requirements

• Review submitted documents for completeness, accuracy, and compliance with AMO and clinical site standards

• Follow up with students via email and messaging platforms to resolve missing or incorrect documentation in a timely manner

• Maintain up-to-date records of document status for each student in the enrollment pipeline

Document Processing & Bundling 

• Organize and bundle approved student documents into site-ready packages according to clinical site specifications

• Upload finalized document bundles to internal systems, ensuring accurate file naming, version control, and proper storage 

• Audit document packages prior to submission to confirm all required materials are present and formatted correctly

Clinical Site Coordination & Approval 

• Share student document bundles with clinical site contacts and manage the approval workflow through to confirmation

• Serve as a point of contact between AMO and clinical site administrative staff for document-related inquiries and requests

• Track approval status across multiple sites and escalate delays or issues to the appropriate team members

Student Enrollment 

• Process student enrollment records upon document approval, updating enrollment status in internal systems accurately and promptly

• Coordinate with internal teams to confirm rotation start dates, site assignments, and onboarding completion

• Assist students with understanding enrollment requirements, timelines, and next steps throughout the process

Student Inbox Monitoring & Communication 

• Monitor and respond to incoming student inquiries in the shared team inbox in a timely, professional, and empathetic manner

• Triage student questions related to document requirements, enrollment status, and general program information

• Escalate complex or sensitive student concerns to the appropriate team member or department

• Maintain consistent, on-brand communication that reflects AMO's supportive and knowledge-forward voice 

Administrative Support 

• Provide general administrative support to the Clinical Operations team, including data entry, reporting, and calendar coordination

• Assist in maintaining and updating internal trackers, spreadsheets, and standard operating procedures

• Support cross-functional projects and process improvement initiatives as assigned

• Perform additional duties as needed to support team goals and student success outcomes

Skill, Education & Experience:

Required 

• Bachelor's degree in healthcare administration, business, communications, or related field — or equivalent work experience

• Strong written and verbal communication skills with a professional and empathetic tone

• Exceptional attention to detail and organizational skills; able to manage multiple tasks and deadlines simultaneously

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort with digital document management tools

• Ability to work both independently and collaboratively in a fast-paced, remote or hybrid environment

Preferred 

• Prior experience in customer success, academic advising, student services, or healthcare administration

• Familiarity with CRM platforms or enrollment management systems

• Experience coordinating with multiple stakeholders across administrative workflows

• Exposure to medical education, clinical training, or international student support is a plus

What You Gain:

• Competitive salary of $50,000 to $53,000 annually
• Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter Benefits
• A mission-driven work environment committed to a spirit of support, growth, and achievement
• Performance-based career growth opportunities
• A front-row seat for the exponential growth of a booming education tech company
• Work/life balance

Equal Opportunity Employer

 At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Due to the unprecedented situation of COVID-19, AMOpportunities has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.