Referral Clerk / Front Desk – FT - Florence Neurosurgery and Spine

Responsibilities:

Consistently answers phone within 3 rings, uses excellent phone etiquette when speaking with patients or referral offices, and uses courteous manner when speaking with patients face to face.
Coordinates the process of referring patients to appropriate clinics.
Communicates with patients to ensure follow-through with referrals.
Supports doctors and patients in synchronizing appointments, authorizations, and tests taking place in different clinics.
Ensures insurances are compatible with referrals.
Organizes work list to ensure patients are triaged correctly with referrals and multiple doctor requests are handled timely.
Coordinate with all clinical and clerical staff as needed to complete the referral process.
Work quickly and timely in software system to take care of all requests.
Set goals with Administrator to meet the high demand of referrals.
Handles all forms or paperwork as necessary for the referral position.
Maintains confidentiality in talking with patients, upholding policies, and setting an example.
Keeps work area neat, clear of clutter.
Performs other duties as assigned.

Qualifications:

Basic knowledge of computer input required.
Must be able to perform basic clerical functions.
Comprehend medical terminology required.
Good spelling and number skills required.
Clear, concise voice required.

Requirements:
Degrees:

High School/Ged

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area. With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds, including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal opportunity employer.

McLeod Health is the region's destination for medical excellence. Our excellence extends from the Midlands to the Coast along the border of North and South Carolina - serving more than one million people. As medical needs grow – we grow, expand, and improve our facilities and services. The McLeod Health network is comprised of 7 hospitals with locations in Florence, Darlington, Dillon, Manning, Cheraw, Loris, and Little River. We have also expanded into the Carolina Forest area of Myrtle Beach with physician practices, outpatient services and a free-standing emergency department. Founded over a century ago, McLeod is a locally owned, not-for-profit healthcare system which features the strength of 850 physicians and 2,700 registered nurses, and approximately 15,000 team members. McLeod constantly seeks to improve patient care with efforts that are physician led, data-driven and evidence-based.

Referral Clerk / Front Desk - FT - Florence Neurosurgery and Spine

Referral Clerk / Front Desk - FT - Florence Neurosurgery and Spine

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