Student - Welcome Center Call Center Rep

Tompkins Cortland Community College

Posted 3 months ago

Internship

Dryden, New York

In Person

Smart Summary

Responsibilities

Answer phone calls and address questions for all departments within the Enrollment Service Center. Perform multitasking, call transfers, and various miscellaneous office duties in a fast-paced environment.

Qualifications

You have customer service and data entry skills, with the ability to listen effectively and communicate verbally. You are reliable, dependable, and can maintain focus in a noisy, fast-paced environment while handling multitasking and office duties.

Must Have Skills for ATS

customer service

data entry

listening

verbal communication

phone skills

attention to detail

Job Description

*Please Note:  Priority consideration will be given to students with a Federal Work Study award.   Job Description: Employment at the Call Center/Enrollment Service Center where you will answer phones in a very fast-paced environment. The representative will be expected to answer phone calls and questions for all departments in the Enrollment Service Center, multitask, transfer calls, and miscellaneous office duties as assigned.   Job Requirements: Customer-focused, customer/student service, data entry skills, listening and verbal communication skills, phone skills and attention to detail. Must have the ability to focus in a noisy, fast-paced environment, be reliable and dependable. Daily work attire and conduct should be appropriate for a busy professional environment.   Hourly Rate: $16.00

Tompkins Cortland Community College

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