SHIFT IS 3:30pm to Midnight 5 days per week

JOB DESCRIPTION SUMMARY

Responsible for providing consistent, courteous service to all Players Club guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provide excellent guest service to both internal and external guests.

• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.

• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.

• Responds to guests’ requests, complaints or inquiries courteously and promptly.

• Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.

• Assist supervisor with promotions or events.

• Provide information to guests about club program, promotions and events for multiple properties.

• Provide information to guests about racing, food operations, and project for multiple properties.

• Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations.

• Prioritize, organize and handle multiple tasks simultaneously.

• Work as a team member to ensure a smooth operation.

• Ensures compliance with all company rules and regulations.

• All other duties as assigned.

EDUCATION and/or EXPERIENCE:

High School diploma or GED required. Some college courses in business or casino management preferred.

3:30 to Midnight, 5 nights per week
40 hours per week

Tioga Downs Casino Resort is 100% smoke-free with 160 spacious guestrooms & suite accommodations that overlook the beautiful rolling hills of the Southern Tier. Our convenient inside access to the adjoining casino featuring 890 slot machines, 28 table games & a poker room, just a few steps away! With live entertainment, delicious fare, exciting harness racing action, Tioga Golf Club & Serenity Spa, we are perfect for a spontaneous getaway, special occasion, or your next corporate event. FOR FAMILY TIME Delight in the fun of our indoor heated saltwater pool & hot tub, plus arcade & game area. Or spend the afternoon at our outdoor water slide & pool with a spectacular view of our racetrack. FOR GREAT FOOD We offer a wide variety of options including: Delicious comfort food at the County Fair Buffet; pub fare & all your favorite games at Coaster’s Sports Bar; quick bites, coffee or treats at Dunkin' Donuts or fine dining at P.J. Clarke’s Restaurant, featuring local flavor, a classic vibe & great food. FOR BUSINESS & SOCIAL EVENTS With over 30K square feet of flexible event space, make us your home for your next event. From corporate meetings to association conferences & holiday parties, we have the perfect location for your group. Host your wedding ceremony on the terrace with beautiful panoramic views! Event-friendly amenities include spacious suite accommodations, complimentary Wi-Fi, a business computer with 24-hour Internet access, & attentive and helpful staff. FOR ENTERTAINMENT & RELAXATION Visit Serenity Spa for some relaxation before hitting the Casino floor, listen to one of the live bands in Sideshow Lounge, catch some Racing or join friends for a round of trivia. Gambling Problem? Call (877-8-HOPENY) or text HOPENY (467369)

Casino Customer Service Representative (Night Shift)

Casino Customer Service Representative (Night Shift)

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