Casino Customer Service Representative (Night Shift)
Tioga Downs
Casino Customer Service Representative (Night Shift)
Tioga Downs
Posted 3 months ago
Full Time
Town of Vernon, New York
In Person
Smart Summary
Responsibilities
Provide courteous service to Players Club guests and accurately input data into the tracking system. Advise guests on property features, special events, and club promotions to ensure high satisfaction.
Qualifications
You have a high school diploma or GED and possess excellent guest service skills. You are able to answer guest inquiries, handle multiple tasks simultaneously, and work as a team member to ensure a smooth operation.
Must Have Skills for ATS
guest service
Job Description
SHIFT IS 3:30pm to Midnight 5 days per week
JOB DESCRIPTION SUMMARY
Responsible for providing consistent, courteous service to all Players Club guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
• Responds to guests’ requests, complaints or inquiries courteously and promptly.
• Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.
• Assist supervisor with promotions or events.
• Provide information to guests about club program, promotions and events for multiple properties.
• Provide information to guests about racing, food operations, and project for multiple properties.
• Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations.
• Prioritize, organize and handle multiple tasks simultaneously.
• Work as a team member to ensure a smooth operation.
• Ensures compliance with all company rules and regulations.
• All other duties as assigned.
EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Some college courses in business or casino management preferred.
3:30 to Midnight, 5 nights per week
40 hours per week
Tioga Downs
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria