WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As a Sales Associate in our Ann Mashburn shop, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business.

WHAT ARE THE RESPONSIBILITIES?

Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience.
Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages.
Maintain an active client book, contacting clients regularly and providing appropriate follow-up.
Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors.
Consistently achieve or exceed monthly and seasonal individual and store sales goals.
Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment.
Maintain a strong desire to continue to learn and grow every day.
Maintain seamless operations and processes according to brand guidelines.

WHAT ARE THE ESSENTIAL SKILLS?

Passion for womenswear with knowledge of fabrics, garment construction, and styling preferred.
Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality.
Proven ability to quickly build rapport and relationships with customers and colleagues.
Proven ability to drive and exceed individual and/or team sales goals.
Excellent communication skills and the ability to graciously handle multiple tasks simultaneously.
Strong organization, attention to detail, and follow-up skills.
Has a proactive, self-starter mindset that brings new ideas and solutions to the team.
Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude.
Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines.
Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles.
Anticipates opportunities to drive business, build morale & solve problems.
Has an entrepreneurial spirit & enthusiasm for growing with Mashburn.
Reflects our core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest.

Mashburn is a specialty retailer for men and women — clothing, shoes, and accessories — built on the idea that you don't need a lot of choices. You just need the right ones. Sid and Ann Mashburn are real people — with decades of experience in fashion design and editorial between them — who spent careers in the industry before setting out on their own in 2007. They're still in the building every day. Before there were stores, they kept a mental edit of things worth owning, wearing, and sharing with others — a running moodboard, assembled over years of mixtapes, dinner parties, and an obsessive love of the hunt. We design and produce our own lines, and mix in classic and hard-to-find pieces from other brands we love. We work with the same mills, tanneries, and makers as luxury brands — and take a more accessible approach to price. We call it everyday luxury. Brick-and-mortar is where it all started, and we’re big believers that shopping in person is special. Our stores are places to be, not just to buy, and our staff is there to help you look and feel great: finding the right pair of jeans, measuring for a custom suit, or just recommending a record. Headquartered in Atlanta, just steps from our flagship, we operate eight stores across the US plus e-commerce at shopmashburn.com. We're growing… and we’re looking for people who care about product, service, and the way a customer feels when they walk out the door. We’d love to meet you.

Sales Associate, Ann Mashburn Atlanta

Sales Associate, Ann Mashburn Atlanta

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