Coordinator-Customer Service
Baptist
Coordinator-Customer Service
Baptist
Posted 3 months ago
Full Time
Brookland, Arkansas
In Person
Smart Summary
Responsibilities
The role focuses on promoting high customer satisfaction through patient interactions and managing clinic administrative tasks. Key duties include verifying insurance, processing billing and payments, and maintaining accurate patient records.
Qualifications
You have at least one year of experience in medical insurance billing and collections, along with proficiency in medical terminology and basic Windows applications. You are skilled in customer relations and can accurately input demographic and medical data, process fees, and manage daily financial reconciliations.
Must Have Skills for ATS
medical terminology
insurance billing
medical collection
Windows applications
10 key
typing (30 wpm)
Job Description
Job Summary
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.Responsibilities
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
- Performs daily and monthly close out procedures for internal controls and cash balancing.
- Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
- Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
- Carries out all other duties assigned by the Clinic Manager in a timely manner.
- Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
- One year's current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
- Skill in communicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
- Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
- Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
- Proficient with 10-key.
Licensure
- None
Minimum Required
Preferred/Desired
Baptist
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