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Patient Services - Outreach Agent

Community Medical Group

Posted 3 months ago

Full Time

Miami, Florida

In Person

Smart Summary

Responsibilities

The agent provides customer service to Medicare and Medicaid members, focusing on appointment scheduling and follow-up calls. They are also responsible for producing no-show and daily progress reports for management.

Qualifications

You have a high school diploma or equivalent and prior experience in a customer service or clinical setting. You are proficient in MS Office programs and possess excellent communication skills to assist Medicare and Medicaid members.

Must Have Skills for ATS

MS Office

Job Description

Summary

The Patient Service Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction. 
Duties and Responsibilities
  1. Answer telephone calls in a timely and politely manner, preferably within three rings.  
  2. Make follow up calls regarding PCP appointments.
  3. Ensure that reminder calls are made.
  4. Assist with new PCP appointments if needed.
  5. Call patients regarding missed appointments in order to improve services and customer experience.
  6. Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management.
  7. Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan.
  8. Assist in anything patients require – from checking enrollment status to making PCP appointments.
  9. Help clear any lack of information or follow up by the Broker.
  10. Ensure that a tour of the center was given at the time of enrollment.
  11. Produce Daily Reports regarding the progress of the call sessions.
  12. Check of status of PCP appointment.
Education/Experience:
  1. Must have High school diploma or equivalent.
  2. Prior experience in customer service and/or clinical setting.
  3. MS Office programs experience.


Community Medical Group

As one of the largest, most recognized and respected providers of Medicaid and Medicare health services in Miami-Dade County, healthcare excellence is always close to you when you need it. We operate 18 centers throughout Broward County to Miami-Dade and an additional five centers in Hillsborough and Polk county located in central Florida. Each medical center offers high-quality primary and specialist care as well as comprehensive diagnostic testing and laboratory services in one convenient location. Our team of highly experienced physicians, along with our caring, multilingual staff, is dedicated to giving high-quality, personalized care you can trust. We offer convenient extended hours and each medical center is fully automated with electronic medical records. Community Medical Group is here to meet the needs of the community at large. We are an Office of Economic Self-Sufficiency partner, which helps families in need apply for Medicaid, Food Stamps, Temporary Cash Assistance and more through the Department of Children and Families (DCF). We also have WIC (Women, Infants and Children) offices on-site at several of our locations, which help provide healthy food, nutrition education, and referrals for community services.
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