Patient Services Representative - Family Health Center
Tower Health
Patient Services Representative - Family Health Center
Tower Health
Posted 3 months ago
Full Time
West Reading, Pennsylvania
In Person
Smart Summary
Responsibilities
The Patient Services Representative handles patient registration, scheduling, insurance verification, and payment collection. They provide clerical support and ensure professional communication with patients, families, and medical staff.
Qualifications
You have a high school diploma or GED and possess strong computer, customer service, and general clerical skills. You should also have a solid understanding of medical terminology and proficiency in Microsoft Office applications to effectively manage patient registration, scheduling, and administrative tasks.
Must Have Skills for ATS
BLS Certification
Computer Skills
Medical Terminology
Microsoft Office Applications
Job Description
- The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.
- Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
- Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.
- The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.
#READ
Qualifications
Education Requirements
- Completes and maintains all competencies and trainings as required for role.
- High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education
Experience
- No experience
Certification and Licensure
- BLS Certification - Based on department
Required Skills
- Computer Skills to include use and navigation
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Medical Terminology
- Microsoft Office Applications
- Multi Line Telephone Operational Skills
- Multitasking
- Organizational Skills
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
Discover why our hospital is a great place to work—take a virtual tour of our facility here: Reading Hospital Virtual Tour
Tower Health
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