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Customer Service Representative

1

1-800-Plumber + Air of Round Rock

Posted 3 months ago

Full Time

Round Rock, Texas

In Person

Smart Summary

Responsibilities

The role involves managing inbound calls, dispatching technicians, and handling basic accounting and invoicing tasks. The representative is responsible for providing a high-quality customer experience and managing office clerical duties.

Qualifications

You have a courteous and pleasant demeanor, with strong communication skills to ensure customer satisfaction and gather necessary information during calls. You are responsible for greeting visitors, performing clerical duties, taking inbound calls, and managing technician scheduling and invoicing.

Must Have Skills for ATS

ServiceTitan

basic accounting

Job Description

Benefits:
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development
We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers. Requirements:
  • Have a courteous and pleasant demeanor
  • Greet visitors to the building
  • Perform clerical and mail processes
  • Take inbound calls being the first impression for the customer.
  • Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
  • Make sure the phone is answered by the 3rd ring using the approved greeting each time.
  • Technician Scheduling
  • Handles Invoice Process
  • Enable calls to answering service at end of day.
  • Additional duties as directed by owners/manager
  • Experience with ServiceTitan is a plus 
 Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Driver’s License
  

1

1-800-Plumber + Air of Round Rock

Headquartered in Pearland, Texas, 1-800-Plumber +Air is an industry-leading plumbing and HVAC franchise company throughout the United States. Setting itself apart from all other plumbing and HVAC companies, 1-800-Plumber +Air offers a brand that is its name, number, and website all-in-one. 1-800-Plumber +Air strives to deliver the B.E.S.T. customer experience by becoming better, exceeding expectation, superior service, and teamwork. 1-800-Plumber +Air is the name you can remember and the company you can trust. For more information email at franchiseinfo@1800plumber.com or visit us at https://1800plumberfranchise.com
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