POSITION: Facilities Associate

STATUS: Full-Time or Part-Time/Hourly

REPORTABILITY: Director of Maintenance

GENERAL SUMMARY: The Facilities Associate supports the day-to-day operations, appearance, cleanliness, and functionality of the facility and surrounding grounds. This position assists with general maintenance tasks, housekeeping support functions, groundskeeping, event setup needs, safety initiatives, and overall operational upkeep to help ensure a safe, clean, and welcoming environment for guests, visitors, staff, and volunteers.

The Facilities Associate works collaboratively across departments to support operational efficiency and the overall guest experience.

RESPONSIBILITIES:

Facility Operations & Maintenance

• Perform general maintenance tasks throughout the facility
• Complete basic repairs including minor plumbing, painting, furniture assembly, bulb replacement, and preventative maintenance tasks
• Assist with room inspections and identify maintenance or safety concerns
• Respond to maintenance requests in a timely manner
• Support facility projects, renovations, and vendor coordination as assigned
• Assist with moving furniture, equipment, supplies, and deliveries

• Works in TELS to document maintenance activities and preventative plans.
• Assists with snow removal.

Cleaning & Environmental Support

• Maintain cleanliness of common areas, exterior spaces, storage rooms, stairwells, and operational areas
• Assist with trash removal, recycling, dumpster management, and cleanliness monitoring
• Support housekeeping operations during high occupancy or staffing shortages
• Ensure operational areas remain organized and stocked

Groundskeeping & Exterior Upkeep

• Maintain exterior appearance of the property including sidewalks, entrances, patios, parking areas, and landscaped areas
• Assist with seasonal grounds maintenance including mulch, watering, debris removal, and snow/ice treatment
• Monitor exterior lighting and report safety concerns

Safety & Operational Support

• Assist with facility safety checks and hazard reporting
• Support emergency preparedness and operational response efforts
• Follow all organizational safety procedures and operational protocols
• Assist with event setup and breakdown as needed

Team & Guest Support

• Provide friendly and professional interactions with guests, visitors, volunteers, and staff
• Collaborate with multiple departments to support operational needs
• Maintain confidentiality and professionalism in all interactions
• Support the mission and values of the organization

SPECIAL SKILLS AND ABILITIES REQUIRED:

• Must be able to read and write in English and follow verbal and written instructions.
• Must demonstrate ability to read simple blueprints.
• Ability to safely handle and use common tools.
• Must be able to operate maintenance equipment, including snow blowers and lawn mowers.
• Must possess a valid PA Driver's License and have no motor vehicle violations within the past 3 years.
• Must be available to work evenings, weekends, and holidays; on-call every other weekend.

PHYSICAL JOB REQUIREMENTS:

• Good vision.
• Ability to walk, stand and bend during an entire eight hour shift.
• Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
• Ability to lift, push and pull up to 25 pounds.
• Must be able to work with arms raised above the head and be able to maneuver a fully loaded cart throughout the hallways during the workday.
• Ability to clean and meet inspection standards for a typical checked-out suite in approximately 40 minutes; single or double unit in 30 minutes; bathroom only, 15 minutes.

KNOWLEDGE AND PRACTICAL EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Technical school training preferred.

• At least one year of construction or maintenance experience (HVAC, Electrical, and Carpentry).
• TELS experience preferred but not required.

PHYSICAL REQUIREMENTS:

• Ability to walk, stand and bend during an entire eight hour shift.
• Must be able to lift, carry and/or transport up to 50 pounds frequently and up to 80 pounds occasionally.

• Must have the ability to push, pull, bend, stoop and reach upward.
• Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
• Ability to position one's self in order to take care of emergency or urgent plant operations or handle maintenance situations.
• Must tolerate exposure to varying temperatures.
• Must be able to work indoors and outdoors.
• Must be able to climb, including stairs and ladders up to 16 feet.

About Family House

Family House reduces emotional and financial stress for people dealing with medical crises in a city where they are strangers. Located within close proximity to area hospitals, Family House offers the comforts of home and convenience to loved ones at affordable rates. Whether here for cancer treatments, trauma care, or transplants–our services give families the peace-of-mind to focus on the care of those closest to them.

Our Mission

Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.

BENEFITS FOR FULL-TIME EMPLOYEES

Family House offers competitive benefits to include:

• Comprehensive medical (UPMC), dental, vision, life & disability benefits package
• Health Savings Account
• 403B with employer match up to 6%
• Vacation, Personal, and Sick days
• Wellness Programs