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Guest Services Coordinator

Island Realty

Posted 4 months ago

Full Time

Mount Pleasant, South Carolina

In Person

Smart Summary

Responsibilities

Coordinate housekeeping operations by managing schedules, task assignments, and inventory for the ICI department. Act as a primary point of contact for guests and internal departments to ensure high satisfaction and resolve maintenance issues.

Qualifications

You have excellent communication and organizational skills, with the ability to manage multiple tasks efficiently. You are proficient in data entry and possess a strong understanding of guest services and administrative duties. A willingness to learn and adapt to new policies and procedures is essential.

Must Have Skills for ATS

Data entry

Scheduling

Billing

Inventory management

Dispatching

Quality Assurance

Job Description

  • Answer incoming calls, emails, and texts and transfer or respond appropriately in a timely manner
  • Maintain on-time opening and closing of office daily
  • Maintain an accurate inventory count
  • Order supplies and equipment as needed
  • Generate a weekly schedule for Housekeepers, Lead EHIs and EHIs
  • Create daily task assignments for Housekeepers, Lead EHIs, and EHIs
  • Adjust daily task assignments for Housekeepers, Lead EHIs, and EHIs as needed
  • Assist in the gathering and preparation of materials needed for Housekeepers, Lead EHIs, and EHIs
  • Assist with billing/invoicing related to contract cleaners
  • Complete data entry into online systems accurately
  • Be trained as a backup for ICI related payroll
  • Input and monitor completion of daily tasks
  • Dispatch all housekeeping requests appropriately
  • Assist with the supervision of all employees in the ICI department by maintaining communications with all ICI staff working in the field
  • Work closely with Guest Services, Owner Representatives, and Isle Fix It (IFI) Departments to ensure exceptional guest satisfaction
  • Work closely and cross-train with Laundry to ensure exceptional guest satisfaction
  • Input IFI work orders in a timely manner to resolve maintenance issues prior to guest arrival
  • Help develop Quality Assurance Standards for the ICI department in accordance with VRHP standards
  • Communicate pertinent information to the ICI team (changes in policy/procedure, IR events, etc.)
  • Work cooperatively with all Company employees in developing Company Equipment Standards
  • Provide general property services information for guests as needed
  • Resolve guest issues promptly with great care and effectiveness
  • Assist with the development and implementation of policies and procedures
  • Perform or coordinate all administrative duties such as filing, photocopying, typing, etc.
  • Other tasks as assigned by supervisor

Island Realty

Established in 1977, Island Realty is the oldest family owned and operated full-service property management company on Isle of Palms. We are proud of our rich history, and believe our longevity has played an integral role in forming close relationships with the islands and surrounding community for over 40 years. Our mission is to exceed expectations by delivering innovative, professional, property services. We manage a diverse portfolio of vacation rentals on Isle of Palms, Wild Dunes, and Sullivan's Island, ranging from one-bedroom Sea Cabins to large oceanfront homes Island Realty's Long-Term Rentals Department manages a similar quantity of properties throughout Charleston, Berkeley, and Dorchester counties, offering six-month to one-year leases for properties varying in size and location. In addition to rentals, Island Realty is comprised of Isle Clean It and Isle Fix It, our comprehensive housekeeping and maintenance departments, which are housed in Mt. Pleasant. Isle Clean It and Isle Fix It provide property services to each business division and private homes. With around 10,000 reservations a year, our expert team collectively works together to maintain a successful business. We ensure each outlet and form of communication is being utilized. We focus on an overall positive view on our company and guest experience. Our main focus is our guests – we conquer high demand with our in-house call center and web inquires. Staying up to date with the latest technology and marketing technique makes us industry leaders. Thank you for your interest in the Island Realty family!
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