The House/ Lobby Attendant is responsible for maintaining the cleanliness of the hotel, handling room attendant and guest requests, inclusive of window cleaning. Responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assist with special cleaning projects. The House/ Lobby Attendant will devote the workday to cleaning guest rooms, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other common areas at the facility.  He/ She assists housekeeping staff with linen processing duties, as required.

At all times, the House person is expected to be attentive to our guest needs and allow the guest to feel welcome, comfortable, important and relaxed.

WORK EXPERIENCE: 1 year of cleaning/janitorial experience or equivalent.

Knowledge

• Understand hotel function and guest profiles.

• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.

• Basic Reading and Writing to pass along notes, comments etc. 

Skills

• Housekeeping communication skills both verbal and written in English. 

• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. 

• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.

• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction. 

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.

• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. 

• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. 

• Ability to learn new software and computer systems. 

• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.  

PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8+ hours.  Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

PREFERRED QUALIFICATIONS:

• Bilingual or Multilingual

• Prior cleaning/janitorial experience

• Prior hotel experience

• Emotional Intelligence Training

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. The InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport and easy access to Napa, Sonoma and UC Berkeley. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the IHG brand, we pursue excellence in everything we do! 

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for a friendly and detail oriented House / Lobby Attendant to join our family! The House / Lobby Attendant is responsible for maintaining the cleanliness of the hotel, handling room attendant and guest requests. Responsibilities include but not limited to inspecting public areas, guest rooms, resolve guest inquiries, restocking and assist with special cleaning projects. The House / Lobby Attendant is an integral part of our management team at the property and works side by side with associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

If this position and The InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!