Night Auditor

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Peachtree Group Hospitality Management

Posted 3 months ago

Full Time

Delta Charter Township, Michigan

In Person

Smart Summary

Responsibilities

The Night Auditor manages nightly audit functions and provides exceptional guest service at the front desk during the overnight shift. Responsibilities include processing check-ins/outs, handling cash, and maintaining the cleanliness of the lobby.

Qualifications

You have experience in front desk operations and guest service, with a focus on overnight audit functions. You are responsible for managing guest check-ins and check-outs, processing reservations, handling payments, and generating nightly reports, ensuring accuracy and exceptional customer service throughout the shift.

Must Have Skills for ATS

Cash handling

Front desk operations

Guest registration

Night audit reports

Payment processing

Room status inventory

Customer service

Job Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

  • Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
  • Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
  • Check the front desk log for problems, special requests, etc.
  • Greets, registers, and assigns rooms to guests.
  • Process guest registrations, including collecting payment.
  • Prepare express checkout folios.
  • Maintain room status inventory.
  • Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
  • Maintain and clean the lobby and bathroom as needed.
  • Communicates all information to the following shift to ensure a smooth transition.
  • Works closely with all hotel departments to ensure the highest quality of customer service.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
  • Responsible for completing all required shift paperwork, and night audit reports daily.
  • Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

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Peachtree Group Hospitality Management

Peachtree Group Hospitality Management is a best-in-class hotel management company that creates loyalty across all stakeholders – associates, guests, and owners. Our proprietary systems and processes maximize the financial performance and value of every asset, deliver efficiencies, and enable hotel teams to provide guests with an uncommon customer experience. Peachtree delivers dedicated hotel management services for our own portfolio and extends that expertise to a growing number of owners as a third-party hotel manager. Peachtree Group Hospitality Management currently manages the performance of over 100 hotels, across 28 brands with 11k+ rooms managed and located in 23 states. We leverage our team members' discipline-specific expertise to maximize the financial performance and value of every asset, including: 3rd Party Hotel Management Services Hotel Operations People & Culture Sales Strategy & Execution Revenue Management Digital Marketing Accounting & Finance Opening & Transition Services Food & Beverage Services and Development Information Technology Marketing & Brand Development Training and Development
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