Job Summary

Provides indirect patient care in the laboratory setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, clinic and laboratory staff, and the medical/hospital staff. Participates in performance improvement activities.

Duties and Responsibilities

• Demonstrates Competency in the Following Areas:
• Registers all patients, gives new patients medical forms to complete.
• Orders all necessary laboratory tests.
• Verifies patient demographic, employment, and insurance information.
• Explains the registration process and gives directions to new patients.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Maintains a good working relationship with office/clinic staff members, physicians, other hospital departments, and laboratory staff.
• Performs other duties as assigned (fax results to physicians, copy/scan as necessary, answer phone, register, order lab tests as necessary, and some laboratory processing as needed).

Professional Requirements

• Ensures that appearance and personal conduct are professional at all times.
• Excellent attendance record.
• Wears appropriate clothing for job functions. Wears ID badge.
• Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
• Represents the organization in a positive and professional manner in the community.
• Maintains patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.
• HIPAA compliant.