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Mercy Retirement and Care Center

Oakkland, CA

The shift for this role pays $30 to $35 an hour

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?

Mercy Retirement & Care Center has been at the forefront of senior care for more than 150 years. Situated on our lush campus in Oakland, we provide assisted living, memory care, skilled nursing and rehabilitation services to meet a variety of healthcare needs. We provide exceptional, person-centered care that enhances the quality of life for our residents.

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do. 

Our Medical Records Clerk:

• Organizes, updates, and maintains patient records.
• Prepares, scans, and indexes medical documentation into EHR systems (e.g., Epic, Athenahealth).
• Maintains strict patient confidentiality in accordance with federal (HIPAA) and state regulations.
• Processes requests for medical records from patients, physicians, and insurance companies.
• Reviews files for completeness, accuracy, and compliance with facility standards.
• Answers phones, faxes documents, and supports front-office staff with patient intake or discharge processes.
• Supports the Mission, Vision, and Values of Transforming Age in all areas of responsibility.
• Performs other duties as assigned

What you need to succeed:

• High school diploma or GED required; associate degree in health information management preferred.
• 1-2 years Previous experience in a medical office, hospital, or handling, health information. Senior living experience is strongly preferred.
• Experience with EHR Software programs.
• Experience with Medical and Medicaid strongly preferred.
• Strong attention to detail, organization, communication, and interpersonal skills
• Experience with Workday preferred, but not required.