The Service Engineer I role is responsible for executing, testing, and validating enterprise-level hardware systems, devices, and peripherals in clinical, professional, and engineering environments.

Candidates should have hands-on experience with computer hardware components and a solid technical foundation to ensure systems perform reliably and remain compatible across different settings.

Key requirements include:

• Practical experience with hardware components and strong technical skills.
• Ability to maintain optimal system performance, reliability, and interoperability in various environments.

Essential technical skills:

• Proficiency with BIOS and firmware updates and installing operating systems.
• Familiarity with USB, Thunderbolt, Bluetooth, and video connections.
• Experience with device drivers and Windows troubleshooting tools.
• Basic understanding of hardware, software, networking, and wireless technologies.

Candidates must demonstrate strong troubleshooting skills across technical domains and be comfortable configuring, setting up, and deploying hardware from a range of vendors.  The expectation is that you will work on site 80% of each week. 

Responsibilities also include:

• Thoroughly documenting and communicating test results, logs, and procedures.
• Managing multiple tasks efficiently and maintaining organized workflows.

Additional skills:

• Experience or familiarity with device management platforms, identity and access management systems, and modern development or collaboration tools is highly valued.
• Applicants should be able to locate and gather reliable information using current search tools and technologies, while following industry standards and best practices.
• Strong written and verbal communication skills are critical for accurately documenting and clearly sharing procedures and results. Attention to detail and hands-on hardware experience are essential for success in this role.
• Excellent organizational and multi-tasking abilities are necessary to maintain efficient workflows and adapt to a fast-paced environment.
   

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

• California: Irvine

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
• 1 or more years of related experience executing, testing, and validating enterprise-level hardware systems, devices, and peripherals
• Some experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred Qualifications:

• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation
• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.
• Rapidly troubleshoots and resolves sophisticated issues, performing thorough root‑cause analysis and coordinating vendor escalations when needed.
• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, high‑quality services and solutions.
• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and cost‑efficient resource modeling.
• Ensures systems remain resilient, secure, continuously monitored, and optimized for long‑term stability and performance.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position.  The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.