Help Desk Administrator Location: Houston, TX   Who We Are: We design places where people love to be together. Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments. We’ve designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.   What We Offer: Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym (Dallas/KC) + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.   Who We Are Looking For: We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues. Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and airports.   What Your Day Could Consist Of:

• Providing Tier I technical assistance via phone, in-person and by ticketing system.
• Diagnosing and resolving technical hardware and software issues.
• Following standard help desk procedures and researching questions using available information resources.
• Advising users on appropriate action and logging all help desk interactions.
• Identifying and escalating situations requiring urgent attention and redirecting problems to the appropriate resource.
• Preparing activity reports and developing and maintaining documentation of processes and procedures.

Requirements For Success:

• Outstanding communication skills and customer service mindset that encourages effective collaboration.
• Positive and professional attitude, resourceful nature, and excellent troubleshooting and problem-solving capability.
• Highly trustworthy with the ability to effectively manage sensitive and confidential information.
• Ability to provide clear technical support to non-technical users.

Essential Qualifications:

• An accredited degree in Information Technology, Computer Science, Information Systems or commensurate work experience in IT or related field.
• 1-2 years proven work history in an office environment.
• Working knowledge of Windows 10 and 11.
• Working knowledge of Office 365.
• Working knowledge of iOS and Android.

Preferred:

• Apple MAC support experience is highly desirable.
• Desktop imaging experience preferred.
• Knowledge of architectural software is highly desirable.

Additional Details: 

• Occasional overtime may be necessary.

  Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.   No. 1 Most Innovative Company in Architecture by Fast Company  No. 1 Firm in Cultural on Interior Design magazine’s Top 100 Giants   No. 1 Architecture Firm in Cultural Facilities by BD+C  No. 1 Architecture Firm in Convention Centers by BD+C  No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C    Find us here - https://populous.com/careers  Instagram: @WeArePopulous  X: @Populous