Join Our Team at the Doubletree by Hilton Greensboro Airport, North Carolina!

Doubletree by Hilton Greensboro Airport, North Carolina, is seeking a Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent.

About Us:
Working at the DoubleTree by Hilton Greensboro Airport offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. The hotel's location near the Piedmont Triad International Airport provides a dynamic setting, while the commitment to excellence and guest satisfaction fosters a rewarding and engaging workplace.

Why This Role?
Working as a Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk at the Doubletree by Hilton Greensboro Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. The Part-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent enjoys working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.
  What’s In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses 
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more   Key Responsibilities for the Full-Time Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent include:

• Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent is typically required
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have the flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/hotels/gsobpdt-doubletree-greensboro-airport/hotel-location/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Greensboro, North Carolina!  

Apply today!