Do you have a passion for helping young people learn about money? Do you enjoy crafting education programs to help people achieve their financial goals? Do you have a heart for service and making a difference in the lives of your members? If so, Horizons North Credit Union might be the place for you!

As a Youth Financial Education & Member Engagement Specialist, you will develop and deliver financial education programs for younger members (teens through early-career adults), promote financial wellness, and support the credit union’s outreach into schools, community organizations, and digital education platforms. You will also provide hands-on assistance in opening new accounts and onboarding younger members into credit union services, ensuring a positive and informed member experience. This position will report to the credit union’s VP Operations.

CORE RESPONSIBILITIES

Education & Outreach

• Develop age-appropriate financial literacy curricula, workshops, presentations, and digital content
• Partner with local high schools, colleges, youth programs, and community organizations to deliver education sessions
• Host in-branch learning events and webinars for young members and their families
• Act as the credit union’s representative at community events

Marketing & Member Engagement

• In partnership with the credit union’s marketing team, develop messaging and campaigns to attract and engage younger members
• Contribute content for social media, newsletters, and website financial education pages
• Track engagement metrics and program participation results

Member Service & New Account Support

• Consult with young members and parents to understand financial goals and recommend products
• Open new accounts and assist with digital banking enrollment
• Provide guidance on credit building, responsible account usage, and long-term financial planning basics
• Maintain accurate records and ensure compliance with all member service, BSA, and COPPA procedures

QUALIFICATIONS

Experience/Education: High school diploma or equivalent, customer/member service experience preferred, experience working with youth or community organizations is a plus.

Skills/Abilities: Public speaking and presentation skills; ability to communicate financial concepts in simple, relatable terms; approachable and enthusiastic educator; organized and able to manage multiple programs at once; comfortable with in-person and digital communication; mission-oriented and community-focused.

Spanish language skills are a plus for this position.

PHYSICAL REQUIREMENTS

Regular duties are performed in a general office work environment and regularly require sitting at a workstation/desk while speaking with members, completing paperwork or using computers, calculators, copiers, telephone, fax machines and other business office machines and equipment.  Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping and lifting up to 30 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION

This is a non-exempt hourly position with a hiring range of $22.00 to $28.25, plus a commission program based on performance results. The base salary offered will be based on experience and qualifications, and an offer of employment from Horizons North Credit Union will be contingent on the successful completion of a criminal background check.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Horizons North Credit Union, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification above, we encourage you to apply. You may be just the right candidate for this or other positions.