Material Handling Service Coordinator

ACT

Posted 3 months ago

Full Time

Wilmington, North Carolina

In Person

Smart Summary

Responsibilities

The Service Coordinator supports technicians and the admin team by managing the full service process from quoting to invoicing. Key duties include opening and closing work orders, monitoring WIP, and dispatching technicians to customer sites.

Qualifications

You have proven communication abilities and MS Office proficiency, ideally with experience in an ERP system. You are highly motivated to learn the industry, detail-oriented, and organized to effectively manage the service repair process from initiation to completion.

Must Have Skills for ATS

ERP system

MS Office

PO generation

Work order management

Job Description

Description

   Come join our team and help us continue to be the number one service provider for equipment repairs! Our Winston Salem, NC branch is looking to add to its team and needs an administrative role of Service Coordinator. This role supports our technicians and the Service Admin team with the following:

  • Provide quotes for service repairs
  • Complete full-service process including opening the work order, monitoring WIP, invoicing, and closing work orders
  • Generate POs
  • Assist with dispatching technicians to customer sites
  • Provide a high level of customer service

Requirements

 If you are:

  • Highly motivated to learn our industry
  • Detail-oriented and organized
  • A communicator with proven ability to effectively communicate with coworkers, vendors and customers
  • MS Office-literate (even better if you have worked with an ERP system)
  • Ready to join a dynamic team

You may be our next member!  

ACT

ACT delivers award-winning customer satisfaction with experience based solutions. We offer our customers innovative solutions for a variety of material handling equipment, including forklifts, dock equipment, rack storage, conveyer systems, work tables, forklift attachments, warehouse products and safety supplies. We solve problems through providing equipment and services with 24/7 service. With quality customer service, ACT develops customers for a lifetime.
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