About the Role

We’re looking for a motivated IT/Managed Services Intern to join our Newark, Delaware office. This role is designed for a student (or early-career candidate) who wants real-world experience in a global MSP environment and enjoys learning through hands-on support.

You’ll work alongside experienced technicians and engineers, receiving instruction and direction for tasks across our technology stack. As your skill level increases, you’ll take on more complex responsibilities. Training and assignments will vary based on your academic concentration and our business needs at the time.

If you thrive in fast-paced environments, enjoy solving technical problems, and take pride in delivering great service, we’d love to meet you.

Key Responsibilities

• Assist with troubleshooting and support for users’ systems, software, hardware, and connectivity issues under supervision.
• Support ticket-based workflows by documenting work performed, following procedures, and escalating appropriately.
• Help set up, configure, and deploy PCs, laptops, printers, and peripherals; assist with imaging and new-user onboarding tasks.
• Perform basic diagnostics and remediation for common issues (account access, application errors, device performance, connectivity).
• Maintain accurate documentation including notes, checklists, and how-to guides as you learn processes and tools.
• Collaborate with internal teams to ensure timely service delivery and a positive user experience.
• Participate in ongoing learning, shadowing, and technical training to build skills across the MSP toolset and client environments.
• Take ownership of assigned tasks and follow through to completion with accuracy and attention to detail.
  

Minimum Qualifications

• Currently enrolled in (or recently graduated from) an IT-related program: IT, Networking, Cybersecurity, Computer Science, MIS, or similar.
• Basic understanding of desktop operating systems (Windows and/or macOS) and common troubleshooting concepts.
• Strong communication and interpersonal skills; comfortable interacting with users and asking questions.
• Highly organized, dependable, detail-oriented, and adaptable to changing priorities.
• Ability to work onsite in our Newark, Delaware office on a part-time schedule.
  

Ideal Candidate

• Professional and articulate — represents the company well in office and client-facing interactions.
• Eager to learn — takes feedback well, asks thoughtful questions, and improves quickly.
• Customer-service oriented — patient, helpful, and focused on delivering a great experience.
• Team-oriented — communicates clearly and collaborates with technicians and engineers.
• Proactive problem solver — shows initiative, follows documentation, and knows when to escalate.