Summary:

The ideal candidate will greet and register guests, providing prompt and courteous service with professionalism. Will assist with guests departing the Resort and can resolve and/or assisting with guest challenges throughout their stay. The Guest relations agent can promote hotel amenities and services to the guests. The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in the hospitality industry by providing comprehensive training and hands-on experience in hotel operations. This role focuses on developing a deep understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees will work closely with experienced managers to learn best practices and operational standards that drive guest satisfaction and business success. The ultimate goal is to prepare the trainee for a management position within the organization, equipping them with the skills and knowledge necessary to excel in a dynamic environment. By the end of the program, successful candidates will be ready to take on leadership roles, contributing to the overall success of the Beach Club and enhancing the guest experience.

Essential Functions -  Job duties include, although are not limited to: 

•    Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. 

•    Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. 

•    Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc. 

•    Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. 

Internal Relationships 

 Reports to Guest Relations Manager, Assistant Director of Guest Relations and the Director of Guest Relations 

 External Relationships 

 Has regular contact with Guest Relations, Bell Team and Experience Center, Housekeeping, GEMs, Destinations and Experience Teams 

 Qualifications 

•    Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.  

•    Ability to access and accurately input information using a moderately complex computer system, including property management systems.    

•    Knowledge in Microsoft Office, Word and Excel.  

   Education/Experience Requirements 

  •    High School graduate or equivalent required 

•    Degree in Hospitality or Hotel Management is preferred 

•    Experience in a luxury hotel/resort setting preferred 

   Physical Requirements 

 •    Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing 

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.