The Radiology Scheduler is responsible for answering incoming calls for multiple Radiology modalities, verifying patient information, including insurance and pre-certification information and scheduling appointments.

Job Relationships
Reports to the Diagnostic Imaging Operations Manager

Principal Responsibilities

Communicate pending pre-certification information issues with technologists and Radiology management.
Schedule procedures using Radiology Information System (RIS), including CT, MRI, Ultrasound, Mammography, Bone Density and Fluoro procedures. Verify insurance eligibility.
Explain patient prep and dispense prep kits as needed.
Task providers' offices when necessary.
Complete reminder calls for future appointments.
Ensure all outside images are obtained.
Build worker's compensation cases in IDX when applicable.
Manage all image release including using PACS to burn CDs and DVDs for patient transport and work with Release of Information to verify accurate documentation.
Schedule interpreter services.
Check in outpatients for Radiology procedures.
Comply with the Springfield Clinic incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.

Education/Experience

High School graduate or GED required.

Knowledge, Skills and Abilities

Ability to control emotions and maintain composure under stress, using tact and good judgment.
Excellent organizational and interpersonal communication skills.
Excellent computer and telephone skills.
Self-motivated and able to problem solve.
Clear, articulate speaking voice.
The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.
Must possess manual dexterity to use keyboard and handle equipment and appliances.

Working Environment

Medical office environment.
Direct patient contact is involved.

PHI/Privacy Level
HIPAA1

Springfield Clinic is dedicated to preserving the trusted patient-provider relationships we have carefully developed through 84 years of serving you with reliable, primary and specialized health care— close to home. We value the relationships we have built with all of you and are dedicated to preserving the quality and convenience of compassionate health care that you expect and deserve. Our mission is to deliver the highest quality patient care and experience at an exceptional value by recruiting and retaining top medical talent and specialists. We offer the latest innovative treatments and state-of-the-art technologies that would traditionally require treatment in a much larger metropolitan medical center, like St. Louis or Chicago. Our physicians, nurses and employees live, work and take great pride in the 20 counties we serve in central Illinois. We are a community-based organization with more than 650 physicians and advanced practice practitioners delivering care in over 80 medical specialties and sub-specialties. As one of the largest private multispecialty medical clinics in the state, we employ more than 3,000 clinical and administrative employees. Our commitment to privacy on social media: https://spfldclinic.com/social-privacy

Radiology Scheduler - 800 Building (9:30 am - 6 pm)

Radiology Scheduler - 800 Building (9:30 am - 6 pm)

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