Title of Position: Front Desk 

Position Summary: To ensure the patients and other visitors have a pleasant, satisfying and courteous experience with the center, via telephone or in person.

Responsibilities:

1. Greeting patients and visitors when they enter the center.
2. Answer telephones promptly and professionally.
3. Schedules primary care visits and other appointments accordingly.
4. Verify patient insurance information, per plan policy.
5. Collects and logs co-payments and payments received for medical services rendered and submit it with receipt to the Center Managers or designee.
6. Contacts patients one day, prior to scheduled appointment to verify upcoming appointments.
7. Initiates new patient process by scanning insurance membership card, picture Identification and any other documentation such as Medicare or Medicaid.
8. Maintains professional conduct and appearance at all times.
9. Arranges patient transportation for patients in need, to facilitate appointments with their Primary care physician or any other appointments.
10. Safeguard patient privacy and confidentiality.
11. Proficient in EMR and Patterson Software
12. Performs other assigned duties as directed by the Manager.

Qualifications:

High school graduate or GED

Customer service and interpersonal skills

Previous medical office setting experience preferred

Bilingual