The Key Holder works under the direct supervision of the Team Leader Coach (TLC); while assisting with the day-to-day operations of the Retail Stores, Bargain Centers, Outlets, and/or Bookstores.

JOB DUTIES:

1. Adheres to all Goodwill’s policies and procedures; follows good safety and security practices including reporting safety hazards and injuries to the Team Leader Coach.
2. Assist with the day-to-day operations; including opening and occasional closing of the Retail Store.
3. Ensures 100% customer satisfaction by offering World Class Customer Service to all our customers and donors, which include; greeting customers in a prompt, friendly and courteous manner. In accordance, must maintain a score of 85% percent or higher of mystery shops.
4. Fosters positive communication and interaction with Donors, Vendors and Customers.
5. Assist with POS drawers, proving change for Cashiers and operating WESA. 
6. Ensures Statistical counts (i.e. WESA counts are accurate for cash reports, donor counts, apparel hung, etc.) are recorded in a timely manner.
7. Prices merchandise utilizing the baseline pricing systems, including using the internet for research for the correct pricing of special items of exceptional value. 
8. Maintains sales floor by ensuring merchandise is being rotated properly following our rotation guidelines for their assigned bargain center, outlet or bookstore; ensuring that the bargain centers merchandise remains full and fresh by rotating merchandise every forty-five minutes.
9. Ensures co-ordination and communication of transportation and maintenance needs.
10. Picks up fallen merchandise and clutter; removes hangers from cash wrap, ensuring that Goodwill’s standards of cleanliness and image are adhered to in our daily processes.
11. Operates cash register to insure accurate and efficient sales data, price and information (codes on merchandise for the locations that operate on the Vender 21 POS system.)
12. Completes register audits and pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required. 
13. The Key Holder will assist with the auditing of team member time clock entries.
14. Ensures the accurate recording of information in the end of day report (EOD report.) 
15. Keeps abreast of merchandise knowledge, industry trends and competitive pricing. 
16. Attends related trainings as assigned by Team Leader Coach. 

KEY PERFORMANCE INDICATORS (KPI):
1. Ability to be cross-trained across various functions of the Sales and Production area.
2. Knowledgeable of and/or the ability to be trained on Cash-Handing procedures.
3. Knowledgeable of and/or the ability to be trained on WESA.
4. Knowledgeable of and/or the ability to be trained on In-Bound and Out-Bound Transportation procedures.
5. Knowledgeable of and/or the ability to be trained on Merchandising as it relates to the Image of Retail Store.
6. Knowledgeable of and/or the ability to be trained on store opening and closing procedures.
7. Knowledgeable of and/or the ability to be trained on conducting Store Meetings, Huddles and identifying Training needs.
8. Knowledgeable of and/or the ability to be trained on Loss Prevention and Security policies and procedures.

PHYSICAL DEMANDS:

1. Ability to lift up to 60lbs, bending, pushing, pulling or reaching
2. Ability to stand and/or walk for long periods of time

WORKING CONDITIONS:

1. Indoors with seasonal climate changes.

INTERPERSONAL RELATIONS:

1. Ability to develop and maintain an effective working relationship with Team Leader, team members, and customers.
2. Ability to maintain a positive friendly attitude and a neat, clean and well-groomed appearance.
3. Ability to effectively relate to people with various types of disabilities, personalities and backgrounds.

MINIMUM QUALIFICATIONS:

1. High School diploma or GED required.
2. Minimum of (6) months experience in the retail and production industry. 
3. Ability to communicate, orally and verbally, and perform basic mathematical skills and computer skills.
4. Ability to bend, reach, and stand for extensive periods of time, and lift up to 60lbs. on a regular basis.
5. Ability to solve problems and make decisions independently as required.
6. Ability to motivate others, delegate job duties, and hold team members accountable for the completion of responsibilities.
7. Must be willing and able to work evenings and weekends

POSITIONS SUPERVISED: 

1) Donor Greeter
2) Sales Associates
3) Production Associates
4) Cashiers