Description

SUMMARY/OBJECTIVE:

This position provides clinical and administrative support to Practice Providers & Services. This can include performing patient check-in/check-out, scheduling, collection of payments, and supporting practice operations. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for evaluation or treatment, and med sample mgmt. In addition, the role may be assigned to a variety of administrative tasks for Clinical & Practice Operations to support the growth & management of the provider’s practice.

RESPONSIBILTIES/DUTIES:

• Perform patient check-in and check-out including collecting forms, payment, and scheduling. 
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family, and social history, current medications, allergies, and other pertinent historical information as appropriate.
• Show patients to examination rooms and prepare them for the provider.
• Explain treatment procedures, medication, or any other physician’s instructions to patient
• Connect with patients via Athena’s Telehealth platform.
• Complete Annual Wellness Visits and health risk assessment process according to policies and procedures.
• Ensures compliance with all regulations & policy pertaining to equipment and location maintenance. 
• Adheres to infection control/safety guidelines and patient confidentiality policies
• Ensures medical & operational inventory are all stocked within exam rooms, common spaces, workspaces, etc. 
• Provide patient samples as indicated by provider and appropriately in the medical record.
• Promote patient satisfaction scores and outcome measurements in support of the provider and staff coordinated efforts. 
• Responsible for completing clinic quality controls and maintaining appropriate documentation.
• Other duties assigned.

JOB SPECIFICATIONS:

• Maintains patient confidentiality
• Must possess excellent customer service, verbal and written skills
• Strong interpersonal and communication skills
• Proficient skills with use of computer & typing 
• Able to develop specific goals and plans to prioritize, organize, and accomplish work
• Must be detail and multi-task oriented; able to complete work tasks in a timely manner
• Ability to work independently and as a team player
• Must be reliable, responsible, and dependable in fulfilling obligations
• Able to work with Providers and staff of all levels to support patient treatment plans and the growth of the practice. 
• Conducts good business etiquette to exhibit professionalism with patients
• Providing empathy while maintaining professionalism with patients in navigating care needs under Provider’s treatment plan. 
• Proficient with patient collections of payment
• Management of patient forms & scheduling

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Environment:

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

Risk:

Individuals may be at risk of contracting bloodborne pathogens due to conducting occupational duties that may expose them to blood and to other potentially infectious materials

Physical Demands:

Light-Exerting up to 25 lbs. of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Frequency: 46-100%

Stooping, Kneeling, Crouching, Fingering, Grasping, Talking, Hearing, Repetitive Motion, Standing, Walking, Driving, Reaching, Pushing, Lifting

Vision:

The worker is required to have close visual acuity to perform an activity such as: viewing a computer terminal and extensive reading

EEOC Disclosure:

Salience Health is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

Requirements

EXPERIENCE/EDUCATION:

• Customer service background 
• Basic Life Certification (Opportunities Coordinated Quarterly)
• MA certification preferred 
• MUST have completed a Medical Assistant Program
• Must have experience working in an outpatient setting