Description

STATEMENT OF PURPOSE

Performs necessary tasks for the assigned department, including registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected, and explains all pertinent medical center policies and procedures. 

Full-time, benefited position working 80 hours per two week pay period. Days of work are Monday - Friday with no nights, weekends or holidays 

JOB FUCTIONS

Quality

• Accurately registers and pre-registers patients for all appropriate outpatient departments, ensuring all required documentation and forms are complete.
• Completes scanning of documents to patient accounts and maintains up-to-date records.
• Verifies patient insurance information with carriers to determine eligibility, coverage, and primary payer.
• Maintains clinical and procedural competency through annual evaluations and continuing education.
• Follows disaster procedures, standard precautions, aseptic techniques, infection control, and isolation guidelines; investigates and reports incidents per risk management policy.
• Responds appropriately to emergency situations, including fire alerts and stat calls.

Service

• Greets patients and guests upon arrival, identifies needs, and directs appropriately.
• Escorts patients and their families to rooms or outpatient departments.
• Interacts with patients of all age groups—infants, pediatrics, adolescents, adults, and geriatrics—providing attentive, patient-centered service.
• Conducts reminder/pre-service calls and customer service calls, providing instructions, estimated upfront pricing, and appointment guidance.
• Screens and answers incoming calls in a prompt, courteous, and efficient manner; relays messages to the appropriate personnel.
• Works closely with the Patient Access Specialist to support preauthorization inquiries.
• Completes Cancer Center insurance and medical policy verifications for applicable orders.

People

• Communicates effectively with patients, families, and team members to ensure a smooth, positive patient experience.
• Collaborates with the Specialty Clinic Director, Patient Access Specialists, and other staff to coordinate care and operational needs.
• Provides guidance and support to peers in workflow and department procedures.

Finance

• Discusses payment arrangements with patients, collects payments, and issues receipts.
• Assists Financial Counselor in determining co-pays, coinsurance, and deductibles when applicable.
• Supports accurate coding, billing, and insurance verification to maximize reimbursement and reduce errors.
• Maintains up-to-date records for insurance, Medicare, Medicaid, and other payer requirements.

Growth

• Participates in annual competency evaluations and continuing education programs to maintain and expand skills.
• Supports departmental initiatives and process improvements to enhance efficiency, patient satisfaction, and service delivery.
• Performs other related duties as assigned or requested to contribute to department and organizational growth.

Requirements

QUALIFICATIONS/REQUIREMENTS FOR THIS POSITION:

1. Preparation & Training - High school level of knowledge required. Some college recommended. Must be able to follow oral or written orders. Good written and verbal communication skills are needed. Position is required to attend Non-Violent Crisis Intervention (NCI) training in the appropriate timeframe according to department orientation checklist.
2. Work Experience - One year clerical experience required. Knowledge of medical terminology and insurance plans is beneficial. Time to   reach competency on the job here - three months.
3. Attendance - Punctual and regular attendance is an essential responsibility of each employee at JRMC. Employee is expected to report to work as scheduled, on time and prepared to start working.   Employee is also expected to remain at work for their entire work schedule. 
4. Analytical Ability - Analytical ability is required. Excellent   organizational skills are needed. Analysis involves accurate interpretation and copying of numbers, letters, simple mathematical calculations which become a part of the medical record.  
5. Independent Judgement - Works under the direct supervision of the Outpatient Patient Access Supervisor and the Specialty Clinic Director in accordance with established department policies and procedures; non routine problems are referred to the Specialty Clinic Director. Errors in judgment may moderately impact in time, public relations, or costs primarily within the Specialty Clinics; must be able to establish priorities of duties to be completed.  
6. Contact with Others - High degree of duties involve contact with   others; imperative that this person maintain good relationships with co-workers, patients’ families and visitors; must be tactful and maintain telephone courtesy; must be able to exchange information on a factual basis, dispatch verbal or written messages as directed on a timely basis and perform other activities which require courtesy and tact. Must have excellent and clear communication skills, ability to adapt to quick change, and well organized.  
7. Supervising the Work of Others - None
8. Responsibility for Welfare of Others - Infrequently provides for the physical well-being of the patient which may result in serious consequences, i.e. emergency calls such as to call codes. Consequences can be serious; activities during a day impact on the welfare of patients and employees. Responsible for maintaining absolute confidentiality of information; may be required to assist a team member if needed.  
9. Mental/Visual Effort - Must be able to concentrate amid distractions; think clearly under pressure; and work regularly requires high level of   mental/visual effort. Must be able to speak and write the English language in an understandable manner. Must be in good general health and demonstrate emotional stability. Visual acuity necessary for performing routine procedures.  
10. Working Conditions - Works in well-lit office with some inconvenience caused by crowded work area; area subject to temperature discomforts and noise. May be required/requested to work on shifts   other than the one for which hired. Participates in and complies with JRMC Safety Management Program. Maintains knowledge of and observes   Standard Precautions. Practices aseptic techniques whenever appropriate. OSHA Job Classification: This position is   defined as a Category II: Employee does not have exposure to blood borne pathogens.  
11. Physical & Sensory Effort - The role requires moderate physical and sensory effort throughout the workday. Staff are frequently on their feet, walking between patient rooms, offices, and registration areas. Duties involve repetitive hand movements and fine motor skills for data entry, filing, scanning  documents, and processing patient paperwork. The position requires lifting, carrying, or transporting small equipment, supplies, and patient records. Visual acuity is essential for accurately reviewing patient information, insurance documents, and computer entries. Auditory acuity is necessary to   effectively communicate with patients, families, and team members, as well as to answer and screen phone calls. The role also requires concentration for extended periods to ensure accurate documentation and adherence to policies and procedures. Employees must be able to respond promptly to emergencies, maintain awareness of environmental hazards, and perform tasks that may   involve stooping, bending, or reaching.
12. Promotion - No formal line of promotion. 
13. Background - A comprehensive background check and drug screening will be conducted as a condition of employment for this role. 
14. Drug Screen - A urine drug screening is required for all positions and   must be completed within 30 days of the date of hire. 
15. Physical Requirement - These are physical requirements of the position that may be performed as part of daily   duties. Inability to meet one or more of these physical requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, JRMC may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates and the proposed accommodation.

Employee Requirements

• Visual Observation - Continuously 
• Standing  - Continuously  
• Walking  - Continuously  
• Sitting - Continuously 
• Hands and Finger Dexterity - Frequently
• Reaching with Hands and Arms - Frequently
• Climbing - Rarely   
• Stooping/Kneeling/Crouching/Crawling - Rarely
• Hearing/Listening - Continuously 
• Tasting or Smelling - Rarely
• Working Inside - Continuously 
• Working Outside - Rarely  
• Working in Extreme Heat - Rarely
• Working in Extreme Cold - Rarely
• Working with Hazardous Materials - Rarely
• Noise  - Continuously  
• Working in Dirt/Dust - Rarely
• Driving - Never

Lifting / Carrying / Pushing / Pulling:     

• Up to 10 pounds - Rarely  
• Up to 25 pounds - Rarely 
• Up to 50 pounds - Never  
• Up to 75 pounds - Never    
• Up to 100 pounds - Never 
• Over 100 pounds - Never