The Field Service Technician will work onsite at one of the company’s customer locations while collaborating remotely with corporate support teams. The ideal candidate is a self-starter who works well independently, demonstrates strong customer service and communication skills, and adapts well in a fast-paced and evolving environment.

Key Responsibilities

• Service, maintain, troubleshoot, and repair communication and technology systems onsite.
• Diagnose technical issues and implement effective solutions in a timely manner.
• Maintain accurate documentation of service activities and support requests.
• Collaborate with internal departments to resolve escalated technical concerns.
• Build and maintain positive relationships with facility staff and customers.
• Prioritize and manage multiple tasks effectively in a dynamic work environment.

Knowledge, Skills & Abilities

• Strong aptitude for troubleshooting technology and resolving technical issues
• Ability to work independently with minimal supervision
• Excellent organizational skills and attention to detail
• Strong critical thinking and problem-solving abilities
• Effective verbal and written communication skills
• Ability to adapt quickly in a rapidly changing environment
• Strong interpersonal and customer service skills

Education & Experience

• Experience working with technology, hardware, or technical support preferred.
• Familiarity with Microsoft Office and Jira is a plus.
• Ability to learn and become proficient with company software and systems.

Physical Demands

• Ability to lift or move up to 50lbs.
• Must be able to use hand tools. 
• Must pass background checks.