Turn Conversations Into Solutions, Join Us as a Legal Avoidance Specialist

If you’re someone who knows how to turn tough conversations into positive outcomes, this role puts you right at the center of it. As a Legal Avoidance Specialist, you’ll work directly with customers to resolve account issues, rebuild relationships, and prevent legal action, creating win-win solutions for both the customer and the company.

If you thrive in fast-paced environments, enjoy problem-solving, and know how to balance empathy with results, this is your opportunity to stand out.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee.

In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Responsibilities

Connect with customers to resolve past-due accounts and establish payment solutions
Build trust through professional, respectful, and solution-focused conversations
Make daily decisions to reestablish customer relationships and drive account resolution
Handle objections confidently while maintaining a positive and assertive phone presence
Escalate complex situations when needed while owning the customer experience
Deliver exceptional service aligned with company core values

Preferred Experience

Customer service or call center experience preferred but not required
Comfortable speaking with customers and handling difficult conversations
Willingness to learn collections processes and negotiation techniques
Strong communication skills and a positive attitude

Education

High School Diploma or Equivalent
Some College preferred

Work Environment

On-time, reliable attendance; ability to work overtime as needed.
Comfortable operating in high-volume conditions with minimal supervision.

Medical
Dental
Vision
Life
Short term & Long term Disability
PTO & Sick Days
Employee Discount
Employee Assistance Program
401k

Our Family Welcomes Yours to Grand Grand Furniture began as a small, one-store operation in downtown Norfolk, in 1947. Founded by Rose Stein, and assisted by her two sons, Grand quickly gained the reputation as a store where customers could get both quality home furnishings and honest value. These factors have been the cornerstone upon which Grand Furniture has grown. Today, the 3rd generation continues this tradition. Whether you pile on the sofa to watch a family movie or sit at the dining room table after dinner and help kids with their homework, without quality, affordable furniture these scenarios wouldn't be possible. At Grand, our philosophy and promise is to give you honest value on quality home furnishings. We also know you work hard and with that in mind, our goal is to help make your financial life more comfortable. For generations, we have created a financing program that is affordable, accessible and easy for our customers to manage. Whether you are looking to get credit for the first time, re-establish your credit history or just want to buy now and pay later, we've got options that will fit your lifestyle. Grand Furniture, with 6 showrooms in Hampton Roads is part of the GrandBrands family, which includes: Ashley Homestores in Chesapeake, Virginia Beach and Newport News as well as GFO (Grand Furniture Outlet).

Legal Avoidance Specialist

Legal Avoidance Specialist

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