Overview

The Office Rep is responsible for creating a positive first impression, exhibiting excellent customer service and creating a positive experience for patients and families. Greets patients upon arrival and is a friendly point person. This role is pivotal to ensuring patient flows and a team approach to the patients care. Understands flows of appointments and, as needed, notifies staff of arrival, concerns or questions. Monitor flows in the waiting room and investigate to ensure patient care happens timely. Keep patients and families informed of delays. Ability to provide wayfinding in Radiation Oncology, Medical Plaza as well as on campus in addition to being a liaison for other departments. As part of this, ability to review EPIC to ensure the patients are in the appropriate place. Utilize resources to intervene as needed. Follow check-in procedures and performs duties related to iPad use for forms, scanning record, scheduling Multi-D in to MOSAIQ and faxing GVA reports. Schedules Follow Ups and understands scheduling parameters to optimize Physician schedules. Point person for telephone communication between staff and patients / family in the waiting room.
Qualifications

Minimum Education and Experience Requirements: High School graduate or equivalent. One year of general office or medical practice experience preferred. Excellent customer relations and phone skills a must. Familiarity with CPT and ICD-9 coding preferred. Incumbent should be comfortable providing basic visit, cost and co-payment information. Person should display initiative, have the ability to be multitasking and be able to take on responsibilities. Proven ability to problem-solve and be a team member is essential. Motor Vehicle Operator Designation: Employees in this position: Will not operate vehicles for an assigned business purpose NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile: a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time an RFP is submitted to post the position. Licensure/Certification/Registration: None