ABOUT US
Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted as a Top Workplace in the Cincinnati region since 2019, and recognized as a Top Workplace in the United States by USA Today in 2022, 2024, & 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impact in the lives of our members and the communities we serve.

Joining our team has it's perks:

• Generous PTO Including Birthday PTO
• Education Assistance
• Ample Growth Opportunities
• 401k Plan with Match up to 5%
• Paid Holidays
• Company Paid Group Life Insurance, STD & LTD
• Affordable Insurance Plans
• And Much More!
   

POSITION PURPOSE
Responsible for performing title suspense and processing functions in accordance with specific state regulations; Placing liens on titles used as collateral for loans; Sending out-of-state titles to corresponding state offices for processing with Credit Union liens; Answering questions from both members and Credit Union personnel regarding title processing and regulations; Completing related reports and paperwork and maintains and updates files; Researching and resolving recordkeeping errors or discrepancies; Completing miscellaneous clerical functions and assisting Records personnel as necessary; Processing dealer check payoffs.
 

IMPORTANT NOTE
This role requires in-person work at our Operations Center in West Chester, OH. 
It is not a remote position.
 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Places and releases Credit Union liens on titles used as loan collateral.
• Checks titles to ensure that members have recorded current Credit Union lien information and correct personal data.
• Sends out-of-state titles to corresponding state offices for processing Credit Union liens.
• Checks titles and liens for correct and complete information and ships out-of-state titles weekly. 
• Receives member telephone calls regarding liens and titles; Sends titles to the DMV for name changes as requested. 
• Adds titles to the Suspense File; Ensures that titles are processed and sent out when the suspense date expires. 
• Checks FDI collateral manager for electronic titling and works reports from there weekly. 
   

QUALIFICATIONS

EDUCATION/CERTIFICATION:
High school graduate or equivalent.

Additional business coursework helpful.

REQUIRED KNOWLEDGE:

General understanding of Credit Union loan titles and processes.
Knowledge of specific state title processing requirements and regulations. 
Knowledge of related computer applications.

EXPERIENCE REQUIRED:
One year to two years of related office experience.

SKILLS/ABILITIES: 

Well organized and attentive to detail.
Strong communication and telephone skills.

Coordinates activities well with others.
Ability to use typewriters, fiche and film retrievals, viewers, PCs, imaging systems, 10-key, telephones, and other basic business equipment.