About Us

We are the only 100% union-label supplemental benefits company in the world. For over 60 years, we have specialized in providing supplemental and permanent benefit programs to hardworking families. Our client base includes more than 40,000 unions and associations internationally, giving us the opportunity to serve members who have requested information about their available benefits.

Daily Responsibilities

Handle inbound and outbound calls with members
Schedule and confirm appointments
Conduct virtual benefit presentations for union members
Explain available programs clearly and professionally
Assist with completing applications and required paperwork
Maintain accurate records and follow quality standards
Use basic computer systems to manage client information
Participate in ongoing training and leadership development

Qualifications

Strong verbal communication skills
Excellent customer service and relationship-building ability
Positive attitude with strong energy and professionalism
Comfortable interacting with individuals and groups
Able to maintain strong customer relations
Customer service or sales experience preferred, but not required
Comfortable working with all levels of management and team members
Team-oriented and coachable
Legally authorized to work in the U.S. or Canada

Benefits

Full benefits
100% remote work
Flexible schedule with work-from-home options
Weekly pay
Performance-based monthly bonuses
Opportunity to qualify for annual company trips to destinations such as the Bahamas, Cancun, Las Vegas, and other exciting locations

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Customer Service Rep (Work From Home)

Customer Service Rep (Work From Home)

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