Account Specialist

D

Delta Group Logistics Inc

Posted 3 months ago

Full Time

Des Plaines, Illinois

In Person

Smart Summary

Responsibilities

Provide general support for assigned customer accounts by following SOPs and managing shipments within the TMS. Collaborate with Account Executives and team members to ensure shipment accuracy and resolve operational issues.

Qualifications

You have experience in logistics and possess excellent customer service skills, with proficiency in Microsoft Office Suite. You are a detail-oriented, solutions-oriented team player with strong decision-making abilities, ready to support assigned customer accounts and ensure shipment accuracy.

Must Have Skills for ATS

Logistics

Microsoft Office

Excel

Outlook

Word

Job Description

About Us 

Delta Group Logistics is a fast-growing company based in Des Plaines, Illinois. Our team is made up of dedicated and experienced logistics professionals focused on delivering outstanding services across North America. 

We value strong relationships with our clients, carriers, and partners, and we strive to provide reliable, efficient solutions tailored to their needs. Our goal is to maintain a high level of service while offering fair and competitive pricing. 

As a transportation provider specializing in truckload and expedited shipments, we are always looking for motivated, reliable, and team-oriented individuals who want to grow with us and contribute to our continued success. 

Join us and be part of the Delta Group journey. 


Key Responsibilities 

  • Provide general support for assigned customer accounts 
  • Follow customer-specific SOPs to ensure service quality and positive client experience
  • Assist with tracking and tracing shipments 
  • Create and manage shipments in the TMS, including confirming addresses and scheduling appointments via phone or online portals 
  • Support daily operations to ensure shipment accuracy and integrity 
  • Work closely with Account Executives to meet specific account needs 
  • Collaborate with team members to resolve issues efficiently 
  • Perform other related duties as assigned 


Work Experience and Background Requirements 

  • Logistics experienced preferred 
  • ​​​​​​​Bachelor’s degree preferred, but not required 
  • Excellent customer service skills 
  • Ability to prioritize and manage time 
  • Attention to detail and accuracy
  • Strong decision-making ability and judgment 
  • Sharing, positive and energetic team player 
  • Flexible thinker, solutions-oriented 
  • Open, enthusiastic, full of energy 
  • Proficient in Microsoft Office (Word, Excel, and Outlook) 


Benefits 

  • Competitive base salary 
  • ​​​​​​​Health, Dental, and Vision insurance
  • 401K 
  • Paid vacation 
  • On-site training 

D

Delta Group Logistics Inc

Delta Group Logistics (https://deltagrouplog.com/) is a family-owned freight brokerage established in 2011 and headquartered in Des Plaines, IL. Built on the principle that strong relationships yield strong results, we provide reliable, transparent, and scalable logistics solutions across North America. Backed by our asset-based sister company, Delta Freight Systems LLC (https://www.deltafreightsystems.com/), we offer flexible truckload capacity with true operational accountability. Our service portfolio includes dry vans, refrigerated units, flatbeds, LTL, and specialized freight solutions. We support our customers with live, human customer service available 24/7/365, real-time shipment tracking, and seamless EDI/API integration capabilities. Our shipment tracking portal (https://tracking.deltagrouplog.com/) provides full visibility into each shipment, including interactive maps, pickup and delivery schedules, and proof of delivery (POD) images immediately upon completion. With a 92% on-time delivery rate and a 94% customer retention rate, we serve a diverse range of industries, from fresh and frozen foods to high-value electronics, pharmaceuticals, and industrial equipment. For more information, visit Delta Group Logistics.
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