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Help Desk Analyst

First National Bankers Bank

Posted 3 months ago

Full Time

Homewood, Alabama

In Person

Smart Summary

Responsibilities

Provide first-level technical support to end-users for hardware and software issues via phone, email, and ticketing systems. Responsibilities include imaging devices, configuring peripherals, and maintaining technical documentation.

Qualifications

You will serve as the first point of contact for technical support, troubleshooting and resolving hardware and software issues for end-users. You are expected to have experience with Microsoft operating systems and tools like Active Directory and Exchange, and possess strong problem-solving and communication skills.

Must Have Skills for ATS

Active Directory

Exchange

Microsoft operating systems

Ticketing system

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
SUMMARY:
The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems.  This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner.  Support may be in person and hands-on, or may require remote access systems be used. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
  • Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
  • Image desktops and laptops to be deployed to end-users.  Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
  • Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
  • Must have a strong security focused approach.
  • Assist with special projects and security initiatives.
  • Redirect unresolved issues to the next level of support when necessary.
  • Follow-up to make sure issues have been completely resolved.
  • Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
  • Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.
 

First National Bankers Bank

Mission Statement FNBB, Inc. is organized to be a profitable and well capitalized financial services corporation providing high quality correspondent services which facilitate the success and growth of its shareholders and clients. It is focused on serving the management and financial needs of community financial institutions in the United States. Vision Statement FNBB, Inc.'s vision to be the correspondent banking partner of choice in the markets we serve. Our "customer-centric"​ culture and our sole focus on community banking will be the keys to our success in making this vision our reality. "Customer-centric"​ means more than just providing highly valued and innovative products and unparalleled service, it means steadfast commitment to extraordinary customer experiences and lasting partnerships with those we serve. Core Values • Dependability • Diversity • Innovation • Integrity • Service Beyond Comparison • Teamwork • Trusted Partner
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