About the Role:

Join our team at Regional West as a Computer Analyst, where you’ll play a key role in supporting the technology that keeps our hospital running smoothly. This position focuses on providing hands-on technical assistance to staff, troubleshooting hardware issues, and ensuring that our computer systems and devices are reliable and accessible. You’ll work closely with healthcare professionals and the IT team to resolve equipment-related problems quickly, minimizing disruptions to patient care and hospital operations. If you’re a problem-solver who enjoys helping others and has a knack for fixing tech, this role is a great opportunity to make a difference in a fast-paced healthcare environment.

Minimum Qualifications:

• High School Diploma or equivalent

• Valid Driver’s License

• One year of experience providing end-user support or training on personal computers and hardware

Preferred Qualifications:

• Associate's degree in information technology, Computer Science, or a related field

• CompTIA A+ certification

• Experience supporting hardware in a healthcare setting, such as desktops, laptops, printers, or medical devices

Responsibilities:

• Respond to help desk tickets and provide timely troubleshooting and repair of hardware issues, including desktops, laptops, printers, and peripherals.

• Assist hospital staff with setup, configuration, and basic use of computer hardware and devices.

• Perform routine maintenance and upgrades on hardware to ensure optimal performance.

• Collaborate with the IT team to escalate complex issues and support system-wide technology initiatives.

• Document support activities and maintain accurate records of hardware inventory and repairs.

Skills:

We’re looking for someone with strong technical troubleshooting skills to diagnose and resolve hardware problems efficiently. You should be comfortable working with a variety of devices and have a solid understanding of computer components and basic networking. Excellent communication and customer service skills are a must, as you’ll be assisting staff with varying levels of tech knowledge in a patient-focused environment. Attention to detail and the ability to prioritize tasks will help you succeed in this role. Bonus points if you’re familiar with healthcare technology or have experience keeping hardware up and running under pressure!

A conditional job offer is contingent upon successfully passing a pre-employment drug test and background checks. A Physical Capacity Profile may be required for some positions.