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Medical Administrative Assistant / Front Desk

M

Montgomery County Language Minority

Posted 6 months ago

Full Time

, Maryland

In Person

Smart Summary

Responsibilities

The Medical Administrative Assistant manages front desk operations, including patient scheduling, call handling, and updating demographic and financial information in the eCW system. They are also responsible for collecting patient fees according to the sliding fee scale and directing patient concerns to supervisors.

Qualifications

You have a high school diploma and at least one year of experience in both customer service and healthcare. You are fully bilingual in English and Spanish and possess strong computer skills, including basic knowledge of medical terminology and the ability to operate office equipment. You also have excellent active listening skills and the ability to maintain confidential information.

Must Have Skills for ATS

Spanish

English

medical terminology

Computer skills

CPR certificate

eCW

Job Description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off
Job Summary:Under the supervision of the Front Desk Supervisor, The Medical Administrative Assistant will serve Proyecto's patients with the highest level of care, supporting the operations at Front Desk. FLSA Classification:Non-Exempt
 Supervisory Responsibilities:
· None
 Duties/Responsibilities:
  • Ensures that patients scheduled for appointments are served promptly with the highest level of care.
  • Responds to the incoming calls from patients seeking for information about the clinic services.
  • Schedules new patients in need for the clinic's services and assists the Front desk on the schedule for established patients.
  • Maintains knowledge of community services and resources available to patients. 
  • Makes sure that patients’ demographic and financial information is up to date in the clinic’s database system ( eCW).
  •  Explains policies, procedures, and services available to patients using administrative knowledge.
  • Ensures patients’ fees are collected according to the approved sliding fee scale and the clinic’s accounting policies and procedures.
  • Addresses or directs patients' concerns to the immediate supervisor or the Front desk supervisor.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Fully bilingual in English and Spanish.
  • Basic knowledge of medical terminology.
  • Strong Computer skills.
  • Excellent active listening skills and a strong service orientation.
  • Ability to operate general office equipment.
  • Ability to maintain confidential information.
  • Strong attention to detail.
Education and Experience:
  • Medical Assistant Certificate a plus.
  • High School diploma
  • 1 year of experience in Customer Service.
  • 1 year of experience in Health Care.
  • Must have CPR certificate.
  • Comfortable working on a fast pace/team work environment.
  • Background check required.
Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

M

Montgomery County Language Minority

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