Contact Center Representative ($1,000 Hiring Bonus): NV Remote
ALOHA PACIFIC FEDERAL CREDIT UNION
Contact Center Representative ($1,000 Hiring Bonus): NV Remote
ALOHA PACIFIC FEDERAL CREDIT UNION
Posted 3 months ago
Full Time
North Las Vegas, Nevada
Remote OK
Smart Summary
Responsibilities
Performs call center duties including teller and member services for phone-in members. Ensures all activities align with quality service objectives and credit union policies.
Qualifications
You have a certificate from college or technical school, along with six months of related experience or equivalent training. You also possess knowledge of customer service principles and practices, and administrative/clerical processes. Prior call center experience is highly preferred.
Must Have Skills for ATS
customer service
call center environment
teller services
member services
Job Description
$1,000 HIRING BONUS
JOB SUMMARY
Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
- One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
- Knowledge of and experience with customer service principles and practices
- Administration and clerical processes
- Six (6) months or more in a call center environment highly preferred
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
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