Contact Center Representative ($1,000 Hiring Bonus): HI Remote
ALOHA PACIFIC FEDERAL CREDIT UNION
Contact Center Representative ($1,000 Hiring Bonus): HI Remote
ALOHA PACIFIC FEDERAL CREDIT UNION
Posted 3 months ago
Full Time
Honolulu, Hawaii
Remote OK
Smart Summary
Responsibilities
Perform call center duties including teller and member services for phone-in members. Ensure all activities align with quality service objectives and credit union policies.
Qualifications
You have a certificate from a college or technical school along with six months of related experience, or an equivalent combination. You possess knowledge of customer service principles and practices, and experience in administrative and clerical processes. Prior call center experience is highly preferred.
Must Have Skills for ATS
customer service
call center environment
Job Description
$1,000 HIRING BONUS
JOB SUMMARY
Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures.
QUALIFICATIONS
EDUCATION and/or EXPERIENCE
- One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience
- Knowledge of and experience with customer service principles and practices
- Administration and clerical processes
- Six (6) months or more in a call center environment highly preferred
Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
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