Customer Outreach Specialist

Any Hour Group

Posted 3 months ago

Full Time

Paradise, Nevada

In Person

Smart Summary

Responsibilities

The specialist serves as the primary point of contact for clients via calls, emails, and chats to address inquiries and resolve issues. They are responsible for scheduling repairs and maintenance while coordinating with technicians to ensure a seamless service experience.

Qualifications

You are the first point of contact for customers, handling inquiries, resolving issues, and scheduling service appointments via calls, emails, and live chats. You must communicate clearly, show empathy, maintain accurate records, and coordinate effectively with service technicians.

Must Have Skills for ATS

Plumbing

Heating

Air Conditioning

Customer Relationship Management (CRM)

Scheduling

Service Coordination

Job Description

Job DetailsJob Location: Bumble Breeze Plumbing Heating & Cooling - LAS VEGAS, NV 89103Position Type: Full TimeTravel Percentage: NoneBumble Breeze is a residential service company specializing in Plumbing, Heating & Air and has been in business since 2018. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team. Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.   Apply for additional details! We offer:  Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance 401(k) retirement with company match Weekly pay with incentives and bonuses Company events & parties for individuals & families Holiday pay, vacation pay, & paid time off Paid Training And much more... There is room to grow for the right candidate. We look forward to hearing from you. QualificationsJob Requirements: Pre-employment background check Pre-employment drug screen Valid drivers license Have and maintain a clean driving record

Any Hour Group

Black Diamond Experts is a full service Electrical, Plumbing, Heating and Air contractor serving residential customers in Salt Lake, Utah, Weber, Davis, Tooele, Summit Counties, St. George, and the southwest area of Utah. We are an award winning home repair service provider. Black Diamond Experts won the Best of State award in 2018 and has been honored to be Angie's List Super Service Award winner six years in a row from 2012 to 2017. We are rated A+ by the BBB. Black Diamond Experts is growing rapidly and are hiring employees to fill many positions from electricians, plumbers, HVAC technicians to office support staff. You will find that working for Black Diamond Experts is a superior choice. Employees are treated like family members. Your opinions are respected and your excellent performance is duly rewarded. You will be compensated generously with a combination of hourly wage and bonus. Health, dental, vision, life insurance, personal and sick time off are available to all employees.
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